Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Coventry have scored a 95% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Coventry) 16 May 2012

The collect and return process was very efficent.

Guy Salmon Land Rover (Coventry) 15 May 2012

excellant service

Guy Salmon Land Rover (Coventry) 10 May 2012

Your sales man was very helpfull and all of your team

Guy Salmon Land Rover (Coventry) 09 May 2012

We were made to feel very welcome on arrival.

Guy Salmon Land Rover (Coventry) 09 May 2012

Looked after very well with coffee and tea readily available

Guy Salmon Land Rover (Coventry) 09 May 2012

I live in Twickenham and traveled to Coventry to view a used Range Rover Sport HST. I arranged a set time to view, however, when I arrived I was informed that the sales person was busy with another client and I didn't actually get to speak to him on that first visit. Having decided to purchase the vehicle I then arranged a pick-up on the following Saturday, this time the staff where busy with a planned event and again little attention was paid to me.

Guy Salmon Land Rover (Coventry) 02 May 2012

More than just welcome. There was a genuine perception that nothing was too much trouble. The whole process was effortless. The booking with Lynn, collection and return with Paul / Brian and organising the screen change with Diane in the body shop, it was a pleasure dealing with all of them.

Guy Salmon Land Rover (Coventry) 02 May 2012

Nice smile, very helpful.

Guy Salmon Land Rover (Coventry) 02 May 2012

Very good facilities and efficient front desk.

Guy Salmon Land Rover (Coventry) 29 April 2012

Greeted by very pleasant receptionists and offered a drink and told where to go
and await the salesman we were dealing with.