Land Rover Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Land Rover, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Land Rover, simply click here to contact us.

" Absolutely Oustanding customer service!" Guy Salmon Portsmouth

I have to say that everytime we visit Guy Salmon in Portsmouth we are always welcomed warmly and assisted appropriately. Customer service at this garage is the best we recieve for our company vehicles by far. Due to the staff and being made to feel welcome we always return to Guy Salmon Portsmouth.

"Top marks for everything!" Guy Salmon Land Rover Portsmouth - Service Department

Thanks for all your help with sorting my car this year, fantastic job as usual. You're probably the only garage I have ever visited where everything is fixed first time and the mechanics take care to make sure everything is done right. It's pretty easy to fill in the customer feedback from Land Rover as you score top marks for everything.

"Coffee and a smile from Kerry and Emma always welcoming! " Guy Salmon Portsmouth - Service

A great all round service and response, Kerry is always on top of the job when my car is in Guy Salmon!

"Very high standard of service!" Guy Salmon Portsmouth Sales

I wish to express to you the great way that your sales staff Peter Edwards your finace staff and the receptionists have dealt with me in the purchase of a Freelander 2.

The saga began in December when I saw that you had a particular vehicle for sale on the Land Rover web site. A phone call brought me into contact with Peter who throughout the whole process has been highly informative and professional. Nothing was too much of a probalem and as I was purchasing the vehicle on trust as I live up near Abergavenny in Wales it was not just a case of popping along to Guy Salmon for a quick look and a test drive. Peter sent photos of the vehicle and was readily contactable by phone or email.

The icing on the cake was yesterday when the vehicle arrived when Peter said it would. The delivery driver again was very helpful and knowledgeable and a credit!

The vehicle was presented in a very high standard especially seeing that it had just covered a couple of hundred miles.

I would like to once again express my thanks to you and your team for the very high standard of service that I have received through the last couple of months and the outstanding quality of the vehicle.

"Great Dealership Atmosphere" Guy Salmon Land Rover Portsmouth

I always enjoys coming down to you! I have been on Motorbility since 2001 and this is the best dealership I have ever been to. When I call up with a problem it gets sorted efficiently and the dealership atmosphere in general is lovely.

"Perfect and Brilliant!" Guy Salmon Land Rover Portsmouth

Everything was perfect & brilliant and it is all down to Kerrie! We will be returning with both of our vehicles!

"First Class" Guy Salmon Portsmouth Service

I have been driving for 35 years and switched over to Land Rover in 1995. Your dealership's customer service is the best example of all the vehicle dealerships I have come across over the years. My advice is, do not change anything and more importantly keep hold of the people in your service department who are first class!

"Helpful and attentive" Guy Salmon Land Rover Portsmouth

The Staff at Guy Salmon Portsmouth were very helpful and attentive to our needs.

"Lot of confidence" Guy Salmon Land Rover Portsmouth

I’ve been very satisfied by all visits to Guy Salmon Portsmouth. I have a lot of confidence in this service centre.

"Very helpful" Guy Salmon Land Rover Portsmouth

Quick, efficient and very helpful service staff.

""Service which routinely meets my expectations"" Guy Salmon Land Rover Portsmouth

An extract from a letter to 'Land Rover Enthusiast' magazine from a customer who had recently experienced a transmission issue with his Range Rover...

'There has been a sequence of letters over the years I have been subscribing to the magazine on the theme of poor service from Land Rover main dealers. The purpose of this letter is to put very much the opposite view.... the dealers are not all uncaring monolithic organisations. The motivated team at Guy Salmon Portsmouth are providing a service which routinely meets my expectations and in this case they exceeded it. Less enthused or dedicated people would have given up on the issue and allowed the customer to either pick up the bill or to buy another make of car'

"Friendly staff" Guy Salmon Land Rover Portsmouth

Outstanding service - ease of booking, friendly staff.

"A pleasure to deal with...." Guy Salmon Land Rover Portsmouth

Tim Johnson was excellent. He was professional throughout without being pushy and an absolute pleasure to deal with. We would like to make particular mention of him. In addition we came into contact with a number of your team for various reasons and to mention Sean and Andy in particular. Again, at all times we were treated very professionally but with a great personal touch. Customer care and satisfaction is paramount in my business. So the reason for my writing is to congratulate you and your sales team and to say thank you for treating us so well.

"Excellent Experience!" Guy Salmon Portsmouth - Sales

Whole process was clear, well explained and altogether an excellent experience

"Helpful and Accommodating" Guy Salmon Land Rover Portsmouth Service

Everyone at Guy Salmon Portsmouth are very friendly and helpful and accommodating and I shall certainly continue to use them to service my DIscovery.

"The dealership does everything that I want... " Guy Salmon Land Rover Portsmouth Service

Very promp service, always polite, do what they say they will

"Great Service!" Guy Salmon Land Rover Portsmouth

Land Rover is the best 4x4 by far. It tows my caravan with great ease and is very stable and comfortable, looks great and is very reassuring.

The Service Department are good because they do what they say. They are honest and the car always comes back clean!

"I will remain a loyal customer of yours!" Guy Salmon Land Rover Portsmouth

I was very pleased with the quality of the work and the service received from your staff, I remain loyal customer of yours and will continue to use your facilities in the future.

"Outstanding Service!" Gut Salmon Land Rover Portsmouth

The Guy Salmon service at Portsmouth is outstanding and the staff need congratulating about it!

"Your team are great and give excellent service and are knowledgable and polite at all times!" Guy Salmon Land Rover Portsmouth

Many of course will be behind the scenes but two names to mention are Kerrie on the service desk whom over the last few years remembers me which is great for continuity and she seems to have a great technical knowledge that also helps. Also, Bryce, I often use the collect and deliver method as I rarely need a courtesy car these days. All in all a great service , thanks to the team, in particular Kerrie and Bryce.

"Impressed with the One to One Service!" Guy Salmon Portsmouth Service

I'm extremely happy with the customer service I have received! Im very impressed with the One to One experience and I didn't feel like she was just another customer. Compared with previous dealerships, you are fantastic!

"The level of customer service was excellent! " Guy Salmon Land Rover Portsmouth

Just a very short note to thank you for arranging the service on the above vehicle, the level of customer service from Kerrie was excellent, the call before to discuss the phone software and on completion to say the car was on its way back.

The best thing for me was the ease of coming to work, going in to meeting and about my business and coming out of the office, back into my serviced car without any hassle.

I hope that when we offer a service to our customers they feel the same way.

"First Class Service!!" Guy Salmon Land Rover Portsmouth

The service I received was 1st class. The help and advice was better then 1st class and the repair and MOT was good value for money and to a very high standard.

It was a pleasure to do business with you and I will recommend you to my family and friends!

"Beyond our expectations" Guy Salmon Land Rover Portsmouth

Guy Salmon Portsmouth is a pleasant, professional and friendly dealership. . . everything was beyond our expectations.

"Everything was superb." Guy Salmon Land Rover Portsmouth

Everyone is extremely helpful and efficient. Kerrie was brilliant and very patient I cant fault anything.

"Excellent as usual. " Guy Salmon Land Rover Portsmouth

You deliver great service every time and I can’t criticise you one little bit....... excellent as usual!

"Many Thanks!" Guy Salmon Land Rover Service

The service I received was , as always excellent. In particular I would like to commend Kerry King and David Barron .They were 'Outstanding' , because of their help and advice. I purchased my car from new when Land Rover were based in Clanfield , and your team have managed to keep me running since . As a doctor it is essential to have reliable and safe transport and to get prompt help when things go wrong.

"110% completely Satisfied." Guy Salmon Land Rover Portsmouth Service

The staff are always polite and courteous and I would say they are perfect. I found the experience outstanding.

"Impressive service at Guy Salmon!" Guy Salmon Land Rover Portsmouth

Very very impressed with Guy Salmon. I was kept well informed and also the team ensured that my car was ready so I didn't hit rush hour traffic! Very much appreciated.....

"Always delighted with Guy Salmon" Guy Salmon Land Rover Portsmouth

I always feel I am well looked after at Guy Salmon and will continue to use the service department. Couldn't be happier with the service team.

"Excellent Value For Money!" Guy Salmon Land Rover Portsmouth

I have been a customer of Guy Salmon for over 15 years and have always been happy with the service that I have received. A reduced price MOT that included pick up, delivery and a washed car has to rate as excellent value for money!

"Salesman was very informative" Guy Salmon Land Rover Portsmouth

Polite, helpful staff – our salesman was very informative, keen to finalise the deal to both the company’s and our satisfaction and made every effort to ensure we had the car of our choice.

"Outstanding courtesy" Guy Salmon Land Rover Stratford-upon-Avon

The technician who dealt with our car could not have been more helpful and efficient, with outstanding courtesy.

"Always polite and cheerful" Guy Salmon Land Rover Stratford-upon-Avon

The staff with whom I had dealings were always polite and cheerful and did what they said they would do.

"Very high standard" Guy Salmon Land Rover Stratford-upon-Avon

I was born in 1927 and was taught that things should be done to best of ability, so it is comforting to find a company doing it’s utmost to administer the work place to a very high standard. Well done and may it continue.

"Always friendly and helpful" Guy Salmon Land Rover Stratford-upon-Avon

The welcome you get is always excellent; everyone remembers your name and are always friendly and helpful.

"No 1, Excellent!" Guy Salmon Land Rover Stratford-upon-Avon

With the advent of Rob Dunn and his team, Guy Salmon Stratford is No 1, Excellent!

"Made buying the car effortless" Guy Salmon Land Rover Stratford-upon-Avon

The sale process was fantastic and made buying the car effortless, Thank you.

"Went to considerable trouble" Guy Salmon Land Rover Stratford-upon-Avon

The Sales executive went to considerable trouble to get the model with the trim and colour we ordered, as at time of order this model was not available. He delivered it to our home address so that we could gradually get used to driving it (I am 75 yrs old).

"Brilliant throughout" Guy Salmon Land Rover Stratford-upon-Avon

My salesman was brilliant throughout and I have recommended him to a friend.

"Excellent service" Guy Salmon Land Rover Wakefield

Could you please pass on our thanks to your after sales team for providing such an excellent service? Cars do go wrong from time to time but if we get this level of professionalism and service every time, we will always come back to yourselves for our future purchases – we are now hooked!

"Such a pleasure" Guy Salmon Land Rover Wakefield

Thanks for making buying a car such a pleasure; we’ll do it all again one day!

"Knowledge and professionalism" Guy Salmon Land Rover Wakefield

Thanks once again for all your kind help and assistance, especially to our Service Advisor whose knowledge and professionalism is a credit to the company.

"Excellent service" Guy Salmon Land Rover Wakefield

""Didn't hesitate to offer help"" Guy Salmon Land Rover Wakefield

I would to say thank you to Paul who works in your service dept in Wakefield. I called from Spain with a question. He didn't hesitate to offer help and supplied me with the info i needed even though the dealership was unlikely to benefit. A credit to the Dealership. Please pass on my thanks..

"Very valued customer" Guy Salmon Land Rover Stratford-upon-Avon

My dealings with Guy Salmon have always been outstanding, they make me feel a very valued customer at all times.

"Time and patience" Guy Salmon Land Rover Wakefield

Thank you for your time and patience, the Defender is the best! A wonderful drive and I am so proud of it.

"Welcoming experience" Guy Salmon Land Rover Wakefield

I would like to take this opportunity to say how much we have enjoyed the nice and welcoming experience in buying our first Range Rover from you. Your Sales Executive, Alan, was helpful in every way possible; he couldn’t do enough for us, very professional.

"Your salesperson was really outstanding" Guy Salmon Land Rover Sheffield

The way that I was attended to by your salesperson was really outstanding. Both my family and myself never felt rushed at any time. Tim the salesman was very informative when we picked up our car and he was very polite and helpful.... I can honestly say that in all the places we have bought cars from, Guy Salmon Sheffield has been the best.

"The buying experience from your dealership has been second to none" Guy Salmon Land Rover Sheffield

I would just like to say that the vehicle buying experience from your dealership has been second to none... Your staff were polite, helpful and friendly, with a well presented showroom. Mark Sissons (Sales Executive) has been 'spot on' from the start, he has done everything he said he would. He was polite, friendly and most importantly for me not at all pushy.... Keep up the good work.

"A refreshing change" Guy Salmon Land Rover Sheffield

I cannot describe to you what a refreshing change to the usual 'hard sell' sales person you are. You asked what I wanted, listened to my requirements and provided me with a fabulous car. My Freelander is absolutely brilliant.

"Very professional yet friendly manner" Guy Salmon Land Rover Sheffield

I was dealt with in a very professional yet friendly manner, from the phone call to make the booking through to the collection of my Discovery. I found everything to be good, in my opinion "why change a thing!". I like to be treated as a valued customer and this was definitely the case.

"Happy to purchase from you" Guy Salmon Land Rover Sheffield

We were happy to purchase our new car from Tim as none of our local dealers could match the level of customer service provided by Guy Salmon Sheffield.

"Polite, kind and friendly" Guy Salmon Land Rover Sheffield

I took my car to your service department for inspection following an accident and they were very efficient, helpful and did everything they said they were going to do. I must also say your staff are polite, kind and friendly. Thanks for making what could have been a stressful experience very easy for me.

"Ticked all the boxes" Guy Salmon Land Rover Sheffield

The attention given to myself and my wife was exemplary, Rob Hanson (Sales Executive) ticked all the boxes in both his knowledge of the product and his helpfulness. Nothing was any trouble.

"I rate you as outstanding" Guy Salmon Land Rover Sheffield

On completion of a customer questionnaire - I have rated you as 'outstanding'. I have purchased four Land Rovers over the past years from two other dealerships who did not provide anywhere near as good a service as the sales specialist Dennis at Guy Salmon Sheffield.

"A smooth process" Guy Salmon Land Rover Stockport

Friendly and helpful staff. A smooth process from order to delivery.

"Dedication by the whole team " Guy Salmon Land Rover Stockport

Excellent support and dedication by the whole team to making sure everything was as expected.

"Courteous and helpful" Guy Salmon Land Rover Stockport

All staff were courteous and helpful. I was regularly kept informed throughout the buying process and staff over delivered making the whole experience very enjoyable.

"Making me feel special " Guy Salmon Land Rover Stockport

The whole experience was more than I expected and every effort was made to ensure full satisfaction, making me feel special and not just another customer

"All my expectations and needs were met" Guy Salmon Land Rover Stockport

The salesman was excellent, very knowledgeable, friendly, patient and great at entertaining the children.I don’t feel there was anything else they could have done. All my expectations and needs were met to an excellent standard I have never experienced before in not only car dealerships but Land Rover dealerships as well. I live over an hours travel away from Stockport, but the friendly and informative advice over the phone was excellent

"Professionalism and personal effort" Guy Salmon Land Rover Sheffield

We have just taken delivery of our Range Rover TD6 Vogue... it is the first time we have purchased a vehicle from your dealership and found the whole experience a pleasure.

Mr Tim Yarrow was our salesperson throughout the sale and the manner in which he treated us is why we have written this letter praising Tim's professionalism and personal effort that he showed towards us.

"Extremely helpful " Guy Salmon Land Rover Stockport

The salesman was extremely helpful and the whole atmosphere of the showroom was of a friendly nature

"very professional manner" Guy Salmon Land Rover Stockport

The whole experience was everything I expected and more, completed in a very professional manner

"Efficient Service" Guy Salmon Land Rover Bristol Service

Very good efficient service with good staff

"A pleasure to deal with" Guy Salmon Bristol Sales

My most recent visits have been in connection with my order for a Range Rover Evoque Dynamic, which I have now taken delivery of. It's brilliant! Reuben Marechal provided an excellent service throughout the process. He was informative, provided regular updates, and was very patient when I forgot things. He always seemed genuinely interested in our order and was a pleasure to deal with.

"Very Impressed" Guy Salmon Land Rover Bristol Service

Very impressed. I was greeted by name as I walked into the premises by the manager.

"Really Impressed" Guy Salmon Land Rover Bristol Service

Extremely welcoming, particularly as I was very late arriving due to traffic delay and getting lost!

The service was outstanding. We've recently moved to Somerset and this was our first dealings with Bristol Land Rover. Really impressed. Thank you

"An Enjoyable Experience" Guy Salmon Land Rover Bristol Sales

We felt that Reuben handled our enquiry through to vehicle delivery in a very professional way - he was thoughtful and humorous and made the experience enjoyable.

"Our experience of buying a Landrover...... a dream come true!! " The Perfect Buying Experience

The sales and the after sales service I received from James Porter was outstanding, he really made our experience buying a Landrover a dream come true. The best garage I have ever used and look forward to having a long relationship with them.

"Excellent!" Guy Salmon Land Rover Bristol

Service and Sales at Bristol Guy Salmon excellent. Will be recommending them to friends!

"Friendly Staff" Guy Salmon Land Rover Bristol Sales

Very friendly staff and good facilities at the showroom.

Listened to the deal I was looking for and came up with a very fair offer.

"We are already looking forward to our next purchase! " A pleasure to deal with!

You worked hard for your sale and you have all been a pleasure to deal with. We are already looking forward to our next purchase!

"Thank You to your team at Coventry." Guy Salmon Land Rover Coventry

I would just like to say a very big THANK YOU to you and your fab team at Coventry!

From the very first call that's answered by Reception, whether it is Jenny or Moyra to walking into the Service Department to be greeted by the friendly and super efficient Lynne, Kelly or Lynsey, it's always a pleasant experience. The Technicians are always very polite and helpful and nothing ever seems too much trouble.

I just wanted to let you know how much I appreciate everything that everyone has done for me over the past nine years.

"Very Understanding." Guy Salmon Land Rover Knutsford

'We did not 'show' for the service due to a family emergency. Sytner's were very understanding of our predicament and booked our vehicle in for the following day. An excellent adjustment and much appreciated'.

"Thanks again everyone at Guy Salmon Coventry" Guy Salmon Land Rover Coventry

Abi Keaney our Sales Executive was great and Steve Rogers the Business Manager was very helpful. Thanks again everyone at Guy Salmon Land Rover Coventry.

"Thanks for your professionalism (PARTS DEPARTMENT)" Guy Salmon Land Rover Coventry

Thanks a lot for your professionalism and I hope to deal further with yourselves. I ‘ll also refer you to my friends who own similar vehicles.

"Thank you for your help and input" Guy Salmon Land Rover Coventry

“I just wanted to thank you for all your help and input in helping us choose a car. I know we were the people buying a product but you made it such a happy thing to do.

I have not received such good attention to detail and pleasant way you do your job. It was a pleasant experience. .

My wife was so pleased with the flowers and the gifts for our sons were great.

We have been out for a couple of runs in the car; it was really fantastic, so smooth. I am like a kid with a new toy.”

"Service Team are always polite and cheerful." Guy Salmon Land Rover Coventry

Kelly and Lynsey in the Service Department are always polite and cheerful and make you feel very welcome - Thank you

"Above and beyond the call of duty" Guy Salmon Land Rover Coventry

Exceptional customer experience is not seen much these days, I therefore feel I must point it out when it happens.

I recently had my Land Rover serviced and my MOT completed at Guy Salmon Land Rover Coventry. The appointment booking process and individual customer facing staff were both very good. The clarification of work completed and billing was also very good.

What made this excellent was the understanding and approach to a customers issue given from Lynne Hancock, with the bill and warranty dates.

I wish to praise and thank Lynne Hancock for an excellent customer experience.

"Great service." Guy Salmon Ascot Sales

Many thanks for the great service that you gave our HSE spec Freelander. You really did a great job of pulling it all together so thanks again.

"Knowledgable and professional" Guy Salmon Land Rover Ascot

To Sadie, thank you very much for all your help and advice on purchasing our first Range Rover. Your knowledge and professionalism were greatly apppreciated and I never thought spending that much money on a car would be so enjoyable, which was down to you so thanks once again. My daughter says our new car is 'awesome'. The flowers are beautiful and look lovely on my fireplace.

"Exceeded my expectations!" Guy Salmon Land Rover Ascot

Everyone tried and succeeded in ensuring that I got what I wanted, in fact in excess of my expectations!

"Excellent customer service" Guy Salmon Land Rover Ascot

Excellent customer service, availability and very friendly

"The difference in quality of service is incomparable...... " Guy Salmon Ascot Sales

Just wanted to e-mail and say a big thank you for all your help, we are enjoying the car tremendously.

"An example of exemplary service" Guy Salmon Land Rover Ascot

Right through from the friendly staff in the booking team down to the collection-and-delivery driver and the post service follow up call.

"We are absolutely delighted!" Guy Salmon Ascot Sales

We very much appreciate all the help you have recently given us and we are absolutely delighted with our new addition!

"Staff were courteous and knowledgable" Guy Salmon Land Rover Ascot

All the staff I dealt with were courteous, knowledgable and went out of their way to ensure my purchasing experience was as easy as possible.

"Very high standard" Guy Salmon Land Rover Ascot

Friendly and helpful staff, clean new loan car. All work completed to a very high standard. It’s like having a new car. The car was valeted as well. The service and quality of work equals any I have had from other manufacturers.

"Stress free" Guy Salmon Land Rover Ascot

Our purchase was stress free and exceeded our expectations.

"The overall experience was excellent" Guy Salmon Ascot

The service was the best I have recieved at any dealership never mind a Land Rover one. The staff were very polite, helpful and knowledgable. Other Land Rover dealerships could learn some valuable lessons from Guy Salmon Ascot!

"Best car salesman we have dealt with!" Guy Salmon Land Rover Ascot

I am just writing to thank you very much indeed for your professional assistance and advice regarding the purchase of our new Range Rover. Our son in law, who you also managed to sell a Range Rover to, recommended that we contacted you when he heard of our intention to acquire a new vehicle. He was not wrong, he said that you were the best car salesman he had dealt with. We are all thrilled with our new cars and it is a close run thing who comes in first for the next one.... we are now on our 5th Range Rover and we do not intend to change brands again!

"Excellent service" Guy Salmon Land Rover Ascot

Excellent service from courteous and hard working staff

"Efficient and understanding." Guy Salmon Ascot Service

Very efficient and understanding to our requirements.

"Dedicated 100% to customer service!" Guy Salmon Land Rover Ascot

The team and Service Manager are dedicated 100% to customer service!

"Efficient and helpful" Guy Salmon Land Rover Ascot

Efficient, helpful and dependable work force

"Positive and supportive customer interface!" Guy Salmon Land Rover Knutsford

'My used car purchase was instigated and executed entirely at a distance by internet and telephone but the sales exec. Nonetheless established a positive and supportive customer interface from the outset. Full marks'.

"Full Marks!" Guy Salmon Land Rover Knutsford

'Guy Salmon (and the Sales Executive in particular!) significantly exceeded my expectations. Full Marks! Many Thanks, Guy Salmon Knutsford will be the first call for my next vehicle purchase'.

"Service and attention has been excellent!" Guy Salmon Land Rover Knutsford

'Service & attention has been excellent. In particular, Richard Mckee has been extremely helpful and the handover of my new vehicle was excellent with him spending considerable time & explaining everything very well. Contact with other members of the team has also been friendly & efficient'.

"Very impressed!" Guy Salmon Land Rover Knutsford

'Excellent Staff, Great Service , Very impressed! Good people to deal with'.

"10/10-Thanks!" Guy Salmon Land Rover Knutsford

'Please pass on my thanks to the service team for servicing my car-a great job, 10/10, thanks!'

"The process of buying a Range Rover from your showroom has been made trouble free, efficient and enjoyable!" Guy Salmon Land Rover Knutsford

'The process has been made trouble free and straightforward due to your sales staff, who have been extremely professional and efficient in the way they have handled the sale, and done everything possible to make the process enjoyable. They are excellent ambassadors to Range Rover and Guy Salmon.'

"I will use your company again without hesitation." Guy Salmon Land Rover Maidstone

I was able to secure a quick hassle free deal and your sales persons were very attentive. I also ended up with exactly what I wanted.

Your customer service was second to none and the final presentation of my new car was terriffic, I will use your company again without any hesitation.

"First class service and great cars!" Guy Salmon Land Rover Coventry

This is the 3rd Discovery that I have bought from Chris Goodson. First class service and great cars!

"Following my first visit" Guy Salmon Land Rover Maidstone

Following my first visit to Guy Salmon Land Rover, I wanted to say a big thank you to the service department for all your help, advice and efficiency.

From my initial call on Thursday though to completion on Friday morning, I must say I was well looked after, kept informed and delighted with the price you charged me.

I just wanted to say what a pleasant surprise to find a company that offers such a level of service.

"I just wanted to thank you for the service you have provided over the last few weeks" Guy Salmon Jaguar Maidstone

I've had a few problems with both my Land Rovers, and had to bring them in to your service department for diagnosis and repair. ( I normally go to another main dealer)

Throughtout my dealings with Kay, Clair, John in the workshop and Phil, all of which have given me superb service, keeping in formed of what was going on with the car, and what could they do to resolve things as quickly as possible.

Phil has been particular helpful in trying to resolve all the issues I've had (which the other main dealer couldn't resolve),

I imagine you get contacted when things go wrong and people complain, but i just wanted to let you know when things go right too, as this mostly goes unnoticed.

You have a great team, who work well together, and clearly demonstrate a customer focused view.

Thank You

"Start to finish was amazing" Guy Salmon Land Rover Maidstone

May I take this opportunity to say a huge thank you to Martin Pearce who was very unwell when I came into your showroom. He kindly spent the next 2 1/2 hours explaining how the different Freelander 2 met my needs. He even went through the various finance options, to make sure we could afford the car I had finally chosen. All my husband had to do the following Saturday was to sign the paper work, we were both very impressed. I would also like to thank a gentleman called Lee who took over an hour to go through how my car works upon hand over. The overall exprience of coming into your showroom from start to finish was amazing. Thank you once again.

"So Refreshing!" Guy Salmon Land Rover Knutsford

'I live in Anglesey but I buy my cars from Guy Salmon Knutsford. I do this becuase of the welcome given to me as a customer whilst in the garage or when I phone in - before and after buying a car. All receptionists are so helpful. However, the person who has drawn me to Guy Salmon is Vikki White. She is always there for the customer - before and after selling a vehicle. In todays world this is so refreshing'.

"Staff always very cheerful!" Guy Salmon Land Rover Knutsford

'Staff always very cheerful. Nice to have tea and biscuits available, and the use of WiFi if you need to do some work whilst waiting for your vehicle'.

"The whole experience was excellent!" Guy Salmon Land Rover Knutsford

'The whole experience was excellent, I have no complaints whatsoever, the salesman was again excellent and enthusiastic'.

"Absolutely superb!" Guy Salmon Land Rover Knutsford

'Steve (the Service Manager looking after us) was absolutely superb in every aspect. He is a credit to Guy Salmon Knutsford. The vehicle was almost immaculate. It drives and performs much better and so overall (provided these high standards are maintained) we will definitely be coming back. Again though, many thanks to Steve and all at Guy Salmon Knutsford'.

"Attentive Staff!" Guy Salmon Land Rover Knutsford

'On every occasion that I have visited your Knutsford showroom, I have always been made to feel welcome by your attentive staff!'.

"A very happy experience!" Guy Salmon Land Rover Knutsford

'A very happy experience, reception staff were cheerful and although very busy, found time to discuss the car and performance. The use of a courtesy car was extremely helpful'.

"Approach and Professionalism were of the highest order! " Guy Salmon Land Rover Knutsford

'I was assigned a handler for the service - Steve - his approach and professionalism were of the highest order. He made me feel welcome and kept me fully informed of developments with the service'.

"After Service was exceptional!" Guy Salmon Land Rover Knutsford

'The after service was exceptional as Nick Taylor called to ask me if everything was okay and on the day of collection spent time showing me all the different attributes of the car and even came with me for a drive before I left Guy Salmon'.

"Outstanding" Guy Salmon Land Rover Knutsford

'Service and aftersales was outstanding-we were both looked after very well'.

"Quality of Service is higher at Guy Salmon Knutsford" Guy Salmon Land Rover Knutsford

'I have 2 other Land Rover dealers in closer proximity to my home, but choose to use Guy Salmon in Knutsford because I believe their quality of customer service to be higher'.

"Credit to your company" Guy Salmon Land Rover Sheffield

We would like to express our sincere thanks and appreciation to your Team Manager. During our dealings with him he was very helpful, professional and polite. We feel he is a credit to your company and would like you to pass on our thanks to him for all his help.

"Much impressed" Guy Salmon Land Rover Maidstone

Sandra and I have been out all day in the Discovery 3... we both liked the car very much and everything went very well. I have to say that although Sandra and I are both very impressed with the car, we have been more impressed with our buying experience at Guy Salmon.

What an outstanding team...now if the reliability of the car is as good as the sales service, then Sandra and I will be driving Land Rovers a long, long time.

"Atmosphere has been relaxed" Guy Salmon Land Rover Sheffield

The professionalism shown each time I have had reason to visit your dealership has been excellent, the atmosphere has been relaxed and friendly (even when the vehicle was purchased) and this is a credit to the management and staff. I would recommend Guy Salmon Sheffield to anyone unreservedly and will definitely buy further vehicles from yourselves.

"Helpful and polite" Guy Salmon Land Rover Maidstone

The staff at Guy Salmon Maidstone could not have been more helpful and polite.

"Utmost professionalism" Guy Salmon Land Rover Sheffield

From my initial enquiry through to the handover procedure, your sales team dealt with my wife and I with the utmost professionalism. I came away from your dealership with a thought that I must make time to sit down and thank those involved in making my recent purchase an enjoyable one. Thank you and I look forward to dealing with you again in the future.

"Customers are important" Guy Salmon Land Rover Sheffield

Please accept our grateful thanks for all the help you gave us. It was also extremely good that the Managing Director takes a personal interest and actively pursues a solution which is in the interests of its customers and not just to the advantage of the company. Thank you again for demonstrating that you have the best interests of your business at heart by showing that your customers are important and are the lifeblood of any company.

"Really impressed" Guy Salmon Land Rover Sheffield

On Friday 14th March 2008 I brought my Freelander to your garage as I had a problem with the clutch and was dealt with by Geoff.

I would like to thank him and your company for the service I recieved. Having bought the car 2nd hand and appreciating its at the bottom end of your market, the service was first class. I felt as though I was a valued customer, the car was fixed under warranty and when I returned to it it had been valeted. I left feeling really impressed.

As a Land Rover instructor for South Yorkshire Police driving school I would not hesitate to recommend your company to associates and colleagues.

Many thanks again for a very professional service.

"Second to none" Guy Salmon Land Rover Maidstone

I feel it appropriate to add further comments to you CSI questionnaire concerning this dealership, I have been a customer for approx seven years and this will be my third Land Rover. Not only have the sales, handover and finance staff been professional and friendly, they really do believe in your product, most importantly though they listened and understood my needs.

What makes me keep coming back? The fact the aftercare service is second to none, it is not a question of" Thanks for buying a new car, hope to see you soon" - Land Rover keep in touch and continue to look after you and address problems to the customers satisfaction. As a customer I actually feel part of the dealership.

Many thanks to all the staff, and keep up the good work.

"I am delighted with my car" Guy Salmon Land Rover Maidstone

One of the better businness decisions I took this year was to stroll into your dealership with the vague idea that i needed a new Freelander

From the moment that I was warmly greeted by your receptionist given a coffee and we then met I have enjoyed every occasion in my dealings with your firm.

I have been delighted and impressed by the way Simon Savvides followed up my initail enquiry. He is personable, knowlegdeable, patient and highly professional.

Everything was organised perfectly and your dealership has a palpable "can do" ethos about it.

It goes without saying I will never hesitate in recommending you to friends, and family and colleagues

"I am writing to express my entire satisfaction" Guy Salmon Land Rover Maidstone

I am writing to express my entrie satisfaction with the manner a recent fault on my vehicle has been dealt with.

Mr Watson listened to my requirements, diagnosed the fault, and swiftly put in place a program to repair the vehicle.

I am an existing customer and have always enjoyed a good level of customer care from reception, service and parts departments and would not hesitate to recommend your dealership.

Please pass on my thanks to your team for a job well done.

"Looked after" Guy Salmon Land Rover Maidstone

From start to finish, we were looked after and kept informed of progress – nothing was too much trouble for them.

"Excellent service" Guy Salmon Land Rover Maidstone

I really do not think there was anything Guys Salmon Maidstone could have done to improve on the excellent service we received.

"Very good, friendly, informative" Guy Salmon Land Rover Maidstone

The service given was very good, friendly, informative. I would recommend the sales and administrative staff as knowing their jobs well and providing an excellent example of how to handle customers. I would have no hesitation in giving a recommendation to use their expertise.

"Very satisfied" Guy Salmon Land Rover Maidstone

Guy Salmon Maidstone could have done no more to exceed my needs. I am very satisfied with the quality of workmanship and their customer care ethos.

"Pleasantly surprised" Guy Salmon Land Rover Maidstone

The problem with my car was an intermittent engine fault which was inherently difficult to fix. I was pleasantly surprised to find that it was repaired without repeated trips back to the dealer. I cannot therefore be better pleased and the service was excellent.

"Just a short note to thank you and the team at Guy salmon Maidstone" Guy Salmon Land Rover Maidstone

For what we can only describe as exemplary customer care on the purchase and collection of our Freelander 2.

From the way in which the transaction was initially carried out with yourself and the eventual hand over of the vehicle, the customer service levels were the best we have ever experienced with any car dealership.

What a wonderful touch the welcome message was, together with the way in which the car was presented and unwrapped as a surprise in the showroom, to the magnificent of flowers from Pam at the end of the handover process - you should be proud of yourselves!

"En-route to the south of France" Guy Salmon Land Rover Maidstone

Whilst en-route from East Anglia to my home in the South of France I found myself in 'not the best situation', there was a fuel pump failure on my 2003 Discovery.

I had the AA drop me at the dealership first thing on Tuesday morning. On speaking to a member of staff on the service desk without an appointment, after giving my details, I was given a seat in reception with a lovely coffee and cake and told not to worry, that your technician would sort the problem out straight away.

Two hours later my keys were handed back, problem repaired, and I was back on my way!

"Having recently recommended some friends " Guy Salmon Land Rover Maidstone

Having recently recommended some friends to look at purchasing a Land Rover Discovery, I wanted to make the time to write and thank you for your staff's professionalism.

It is a shame to say how rare it is that such a high level of customer service is experienced when makimg a purchase in today's society. In this intance, i was very impressed with how my initial enquiry was handled by Martin Pearce and the subsequent dealings that resulted in the purchase of a nearly new vehicle.

Martin made both myself and then on the second visit with Ruth, your now customer, feel very comfortable as he steered us towards a buying decision.

It was his patience and consultative style that allowed this to happen and reduce the risk of increased stress often associated with buying a car.