Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Land Rover Knutsford have scored a 95% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Guy Salmon Land Rover Knutsford
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Guy Salmon Land Rover (Knutsford) 15 February 2012
Yes, Vikki from Guy Salmon Knutsford, personally came to our place of work to allow us to test drive the car
Read more...Guy Salmon Land Rover (Knutsford) 02 February 2012
Easy to organise, great telephone manner and made to feel like an important client
Read more...Guy Salmon Land Rover (Knutsford) 01 February 2012
Service staff were really good not pushy just really good.
Read more...Guy Salmon Land Rover (Knutsford) 30 January 2012
The environment in the showroom is very nice. The children liked it especially.
Read more...Guy Salmon Land Rover (Knutsford) 26 January 2012
Reception welcomed me and led me to my service person
Read more...Guy Salmon Land Rover (Knutsford) 18 January 2012
A very friendly reception staff . All other staff made customers feel at home.
Read more...Guy Salmon Land Rover (Knutsford) 11 January 2012
We were made to feel very welcome, and that there was time for us (not rushed in any way)
Read more...Guy Salmon Land Rover (Knutsford) 09 January 2012
Kids play area is a great idea.
Read more...Guy Salmon Land Rover (Knutsford) 05 January 2012
Despite originally only browsing I was not put under any undue pressure by any of the sales force.
Read more...Guy Salmon Land Rover (Knutsford) 28 December 2011
coffee offered
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