Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Land Rover Maidstone have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Guy Salmon Land Rover Maidstone
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Guy Salmon Land Rover (Maidstone) 11 February 2012
Very friendly and great with the kids
Read more...Guy Salmon Land Rover (Maidstone) 02 February 2012
Kim was very helpful.
Read more...Guy Salmon Land Rover (Maidstone) 25 January 2012
We were very impressed by the excellent service we received from your sales reps.
Read more...Guy Salmon Land Rover (Maidstone) 25 January 2012
Very polite and friendly
Read more...Guy Salmon Land Rover (Maidstone) 19 January 2012
Yes Claire on the service desk made me feel very welcome.each time I came.
Read more...Guy Salmon Land Rover (Maidstone) 28 December 2011
always welcomed
Read more...Guy Salmon Land Rover (Maidstone) 21 December 2011
Had to wait 10 minutes to get served.
Read more...Guy Salmon Land Rover (Maidstone) 16 December 2011
Nice ethos, welcome enviroment. Always offered a coffee, comfortable. I think it is especially unthreatening for women customers who are often reluctant to engage with some car dealerships, not here. Your service staff are very helpful and they care. It shows.
Read more...Guy Salmon Land Rover (Maidstone) 13 December 2011
The staff always offer me a coffee and give me a reasonable time frame for the work, always exceptional
Read more...Guy Salmon Land Rover (Maidstone) 07 December 2011
all good, professional & friendly
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