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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Maidstone have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Maidstone) 12 May 2013

Everyone made me feel welcome and went out of their way to make sure I was happy with everything.

Guy Salmon Land Rover (Maidstone) 17 April 2013

friendly courteous staff

Guy Salmon Land Rover (Maidstone) 12 April 2013

As a new Land Rover customer who may well have initially been regarded as 'just browsing' I was made to feel very welcome and received courteously by all staff.

Guy Salmon Land Rover (Maidstone) 10 April 2013

very welcome

Guy Salmon Land Rover (Maidstone) 04 April 2013

John was excellent

Guy Salmon Land Rover (Maidstone) 04 April 2013

The staff are always very friendly and helpful.

Guy Salmon Land Rover (Maidstone) 04 April 2013

During the whole process from ordering the new vehicle to collection of the vehicle, with all dealings in between, felt as though we were on a 'conveyor belt' with cursory politeness shown.