Guy Salmon Land Rover Maidstone Customer Testimonials
At Guy Salmon Land Rover Maidstone, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Guy Salmon Land Rover Maidstone, simply click here.
"Start to finish was amazing" Guy Salmon Land Rover MaidstoneMay I take this opportunity to say a huge thank you to Martin Pearce who was very unwell when I came into your showroom. He kindly spent the next 2 1/2 hours explaining how the different Freelander 2 met my needs. He even went through the various finance options, to make sure we could afford the car I had finally chosen. All my husband had to do the following Saturday was to sign the paper work, we were both very impressed. I would also like to thank a gentleman called Lee who took over an hour to go through how my car works upon hand over. The overall exprience of coming into your showroom from start to finish was amazing. Thank you once again.
"I just wanted to thank you for the service you have provided over the last few weeks" Guy Salmon Jaguar Maidstone
I've had a few problems with both my Land Rovers, and had to bring them in to your service department for diagnosis and repair. ( I normally go to another main dealer)
Throughtout my dealings with Kay, Clair, John in the workshop and Phil, all of which have given me superb service, keeping in formed of what was going on with the car, and what could they do to resolve things as quickly as possible.
Phil has been particular helpful in trying to resolve all the issues I've had (which the other main dealer couldn't resolve),
I imagine you get contacted when things go wrong and people complain, but i just wanted to let you know when things go right too, as this mostly goes unnoticed.
You have a great team, who work well together, and clearly demonstrate a customer focused view.
"I will use your company again without hesitation." Guy Salmon Land Rover Maidstone
I was able to secure a quick hassle free deal and your sales persons were very attentive. I also ended up with exactly what I wanted.
Your customer service was second to none and the final presentation of my new car was terriffic, I will use your company again without any hesitation.
"Following my first visit" Guy Salmon Land Rover Maidstone
Following my first visit to Guy Salmon Land Rover, I wanted to say a big thank you to the service department for all your help, advice and efficiency.
From my initial call on Thursday though to completion on Friday morning, I must say I was well looked after, kept informed and delighted with the price you charged me.
I just wanted to say what a pleasant surprise to find a company that offers such a level of service.
"Five Minutes of Your Time!" Guy Salmon Land Rover Maidstone
I just thought I would take five minutes of your time to pass on my thanks and congratulations for behaving in a professional, courteous and efficient manner during my recent car purchase. I dealt with Simon who thought out the whole negotiation process was responsive, reasonable and always returned calls and emails remaining focused and yet pushy- a very fine line.
When I finally arrived the car was ready- even wrapped and the handover process was handled in the same efficient manner. I left felling no pain just a few quid lighter.
You should be proud of some first class, very enthusiastic and professional people.
"A pleasure doing business with Guy Salmon Land Rover Maidstone. " Guy Salmon Land Rover MaidstoneWe want to highlight the outstanding service we have received from Clair Frankland on several visits now. Clair is always responsive, courteous, and thoughtful and knows her job. She is an absolute credit to Guy Salmon Maidstone and the Range Rover Brand, It is a pleasure doing business with Clair, and therefore with Guy Salmon. Good work by all the team.
"The team provided an excellent service!" Guy Salmon Land Rover Maidstone
Today my husband and I brought our Range Rovers into your establishment for servicing, valet and wheel refurbishment. This was the first time that our vehicles had been to you as we have only recently purchased them & since you are the nearest Land Rover dealership we decided to place our custom with you. The reason for this correspondence is to congratulate you on the service that we received. Your team provided an excellent service, truly more than I have ever come across. For the past 6 years I have had a BMW and I can honestly say the service at Guy Salmon was far superior in every aspect.
Sarah from your Service Department surpassed in the service she provided. She was professional, polite and done her utmost to accommodate all of our requirements. The Workshop/fitting department was more than happy to help with a query over a rogue wire! And the rescue of my husband’s gate fob! Along with additional help provided from Sarah!
Parts were also faultless last Friday when I needed to order a part. Not forgetting Kim and Clare who I dealt with my initial booking who were courteous and efficient.
""Thank you for your teams hospitality"." Guy Salmon Land Rover Maidstone
Thank you for your team's hospitality and the gift of flowers to my wife when I collected my new car, well almost new!
Please pass on our thanks to Jon and Tom for their polite, friendly and professional service....
"Keep up the Good Work" Guy Salmon Land Rover Maidstone - Personal Thanks
I would like to send on my personal thanks to Kay Simpson at Maidstone Land Rover.
My wife arrived today for some work to our Freelander,but at 39 weeks pregnant she was in a bad frame of mind when she got there. Kay left reception to meet her personally and made the rest of her wait as pleasant as possible. We only had a minor piece of worked carried out, but because of the service we received (much higher than our experience of the car purchase at another dealer) we will be using Guy Salmon for anything we need going forwards.
Please keep up the good work!
"Much impressed" Guy Salmon Land Rover Maidstone
Sandra and I have been out all day in the Discovery 3... we both liked the car very much and everything went very well. I have to say that although Sandra and I are both very impressed with the car, we have been more impressed with our buying experience at Guy Salmon.
What an outstanding team...now if the reliability of the car is as good as the sales service, then Sandra and I will be driving Land Rovers a long, long time.
"Helpful and polite" Guy Salmon Land Rover Maidstone
The staff at Guy Salmon Maidstone could not have been more helpful and polite.
"Second to none" Guy Salmon Land Rover Maidstone
I feel it appropriate to add further comments to you CSI questionnaire concerning this dealership, I have been a customer for approx seven years and this will be my third Land Rover. Not only have the sales, handover and finance staff been professional and friendly, they really do believe in your product, most importantly though they listened and understood my needs.
What makes me keep coming back? The fact the aftercare service is second to none, it is not a question of" Thanks for buying a new car, hope to see you soon" - Land Rover keep in touch and continue to look after you and address problems to the customers satisfaction. As a customer I actually feel part of the dealership.
Many thanks to all the staff, and keep up the good work.
"I am delighted with my car" Guy Salmon Land Rover Maidstone
One of the better businness decisions I took this year was to stroll into your dealership with the vague idea that i needed a new Freelander
From the moment that I was warmly greeted by your receptionist given a coffee and we then met I have enjoyed every occasion in my dealings with your firm.
I have been delighted and impressed by the way Simon Savvides followed up my initail enquiry. He is personable, knowlegdeable, patient and highly professional.
Everything was organised perfectly and your dealership has a palpable "can do" ethos about it.
It goes without saying I will never hesitate in recommending you to friends, and family and colleagues
"I am writing to express my entire satisfaction" Guy Salmon Land Rover Maidstone
I am writing to express my entrie satisfaction with the manner a recent fault on my vehicle has been dealt with.
Mr Watson listened to my requirements, diagnosed the fault, and swiftly put in place a program to repair the vehicle.
I am an existing customer and have always enjoyed a good level of customer care from reception, service and parts departments and would not hesitate to recommend your dealership.
Please pass on my thanks to your team for a job well done.
"Looked after" Guy Salmon Land Rover Maidstone
From start to finish, we were looked after and kept informed of progress – nothing was too much trouble for them.
"Excellent service" Guy Salmon Land Rover Maidstone
I really do not think there was anything Guys Salmon Maidstone could have done to improve on the excellent service we received.
"Very good, friendly, informative" Guy Salmon Land Rover Maidstone
The service given was very good, friendly, informative. I would recommend the sales and administrative staff as knowing their jobs well and providing an excellent example of how to handle customers. I would have no hesitation in giving a recommendation to use their expertise.
"Very satisfied" Guy Salmon Land Rover Maidstone
Guy Salmon Maidstone could have done no more to exceed my needs. I am very satisfied with the quality of workmanship and their customer care ethos.
"Pleasantly surprised" Guy Salmon Land Rover Maidstone
The problem with my car was an intermittent engine fault which was inherently difficult to fix. I was pleasantly surprised to find that it was repaired without repeated trips back to the dealer. I cannot therefore be better pleased and the service was excellent.
"Just a short note to thank you and the team at Guy salmon Maidstone" Guy Salmon Land Rover Maidstone
For what we can only describe as exemplary customer care on the purchase and collection of our Freelander 2.
From the way in which the transaction was initially carried out with yourself and the eventual hand over of the vehicle, the customer service levels were the best we have ever experienced with any car dealership.
What a wonderful touch the welcome message was, together with the way in which the car was presented and unwrapped as a surprise in the showroom, to the magnificent of flowers from Pam at the end of the handover process - you should be proud of yourselves!
"En-route to the south of France" Guy Salmon Land Rover Maidstone
Whilst en-route from East Anglia to my home in the South of France I found myself in 'not the best situation', there was a fuel pump failure on my 2003 Discovery.
I had the AA drop me at the dealership first thing on Tuesday morning. On speaking to a member of staff on the service desk without an appointment, after giving my details, I was given a seat in reception with a lovely coffee and cake and told not to worry, that your technician would sort the problem out straight away.
Two hours later my keys were handed back, problem repaired, and I was back on my way!
"Having recently recommended some friends " Guy Salmon Land Rover Maidstone
Having recently recommended some friends to look at purchasing a Land Rover Discovery, I wanted to make the time to write and thank you for your staff's professionalism.
It is a shame to say how rare it is that such a high level of customer service is experienced when makimg a purchase in today's society. In this intance, i was very impressed with how my initial enquiry was handled by Martin Pearce and the subsequent dealings that resulted in the purchase of a nearly new vehicle.
Martin made both myself and then on the second visit with Ruth, your now customer, feel very comfortable as he steered us towards a buying decision.
It was his patience and consultative style that allowed this to happen and reduce the risk of increased stress often associated with buying a car.