Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Guy Salmon Land Rover Portsmouth have scored a 99% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Guy Salmon Land Rover Portsmouth
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Guy Salmon Land Rover (Portsmouth) 09 February 2012
We were made very welcome and offered refreshments whilst we were browsing around before speaking to a sales man.
Read more...Guy Salmon Land Rover (Portsmouth) 09 February 2012
Always very attentive when we visit.
Read more...Guy Salmon Land Rover (Portsmouth) 09 February 2012
Simon at Portsmouth was very helpful
Read more...Guy Salmon Land Rover (Portsmouth) 01 February 2012
very comfortable showroom with friendly, knowledgeable staff
Read more...Guy Salmon Land Rover (Portsmouth) 01 February 2012
Great reception staff !
Read more...Guy Salmon Land Rover (Portsmouth) 25 January 2012
My vehicle was collected from home so I did not visit the showroom. However very welcomed during phone conversations
Read more...Guy Salmon Land Rover (Portsmouth) 11 January 2012
The Service department staff were very attetive and helpful.
Read more...Guy Salmon Land Rover (Portsmouth) 03 January 2012
The person who booked me in for the service etc (young lady ) was very helpful,quick with the price and had a very good telephone manner.
Read more...Guy Salmon Land Rover (Portsmouth) 29 December 2011
Very helpful without being pushy.
Read more...Guy Salmon Land Rover (Portsmouth) 21 December 2011
But sometimes as if everything was a bit "rushed"
Read more...