Guy Salmon Land Rover Portsmouth Customer Testimonials
At Guy Salmon Land Rover Portsmouth, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Guy Salmon Land Rover Portsmouth, simply click here.
"Always welcoming! " Guy Salmon Land Rover Portsmouth'A great all round service and response, Kerry is always on top of the job when my car is in Guy Salmon!'
"Very high standard of service!" Guy Salmon Land Rover Portsmouth
I wish to express to you the great way that your sales staff Peter Edwards your finace staff and the receptionists have dealt with me in the purchase of a Freelander 2. The saga began in December when I saw that you had a particular vehicle for sale on the Land Rover web site. A phone call brought me into contact with Peter who throughout the whole process has been highly informative and professional. Nothing was too much of a probalem and as I was purchasing the vehicle on trust as I live up near Abergavenny in Wales it was not just a case of popping along to Guy Salmon for a quick look and a test drive. Peter sent photos of the vehicle and was readily contactable by phone or email.
The icing on the cake was yesterday when the vehicle arrived when Peter said it would. The delivery driver again was very helpful and knowledgeable and a credit! The vehicle was presented in a very high standard especially seeing that it had just covered a couple of hundred miles.
I would like to once again express my thanks to you and your team for the very high standard of service that I have received through the last couple of months and the outstanding quality of the vehicle.
"The dealership does everything that I want... " Guy Salmon Land Rover Portsmouth ServiceVery promp service, always polite, do what they say they will
"A pleasure to deal with...." Guy Salmon Land Rover PortsmouthTim Johnson was excellent. He was professional throughout without being pushy and an absolute pleasure to deal with. We would like to make particular mention of him. In addition we came into contact with a number of your team for various reasons and to mention Sean and Andy in particular. Again, at all times we were treated very professionally but with a great personal touch. Customer care and satisfaction is paramount in my business. So the reason for my writing is to congratulate you and your sales team and to say thank you for treating us so well.
"First Class" Guy Salmon Land Rover PortsmouthI have been driving for 35 years and switched over to Land Rover in 1995. Your dealership's customer service is the best example of all the vehicle dealerships I have come across over the years. My advice is, do not change anything and more importantly keep hold of the people in your service department who are first class!
"Helpful and attentive" Guy Salmon Land Rover Portsmouth
The Staff at Guy Salmon Portsmouth were very helpful and attentive to our needs.
"Absolutely Oustanding customer service!" Guy Salmon Land Rover Portsmouth'I have to say that everytime we visit Guy Salmon in Portsmouth we are always welcomed warmly and assisted appropriately. Customer service at this garage is the best we recieve for our company vehicles by far. Due to the staff and being made to feel welcome we always return to Guy Salmon Portsmouth'.
"Top marks for everything!" Guy Salmon Land Rover Portsmouth - Service DepartmentThanks for all your help with sorting my car this year, fantastic job as usual. You're probably the only garage I have ever visited where everything is fixed first time and the mechanics take care to make sure everything is done right. It's pretty easy to fill in the customer feedback from Land Rover as you score top marks for everything.
"Helpful and Accommodating" Guy Salmon Land Rover Portsmouth ServiceEveryone at Guy Salmon Portsmouth are very friendly and helpful and accommodating and I shall certainly continue to use them to service my DIscovery.
"Lot of confidence" Guy Salmon Land Rover Portsmouth
I’ve been very satisfied by all visits to Guy Salmon Portsmouth. I have a lot of confidence in this service centre.
"Just First Class Service " Guy Salmon Land Rover PortsmouthExcellent Customer Service. That's why we have a Land Rover.....
""Service which routinely meets my expectations"" Guy Salmon Land Rover Portsmouth
An extract from a letter to 'Land Rover Enthusiast' magazine from a customer who had recently experienced a transmission issue with his Range Rover...
'There has been a sequence of letters over the years I have been subscribing to the magazine on the theme of poor service from Land Rover main dealers. The purpose of this letter is to put very much the opposite view.... the dealers are not all uncaring monolithic organisations. The motivated team at Guy Salmon Portsmouth are providing a service which routinely meets my expectations and in this case they exceeded it. Less enthused or dedicated people would have given up on the issue and allowed the customer to either pick up the bill or to buy another make of car'
"Friendly staff" Guy Salmon Land Rover Portsmouth
Outstanding service - ease of booking, friendly staff.
"Exceptional service experience from start to finish. " Guy Salmon Land Rover PortsmouthAfter 10 years of reliable service my car continues to be an extremely capable and enjoyable family vehicle.
"Very helpful" Guy Salmon Land Rover Portsmouth
Quick, efficient and very helpful service staff.
"Service with a smile....." Guy Salmon Land Rover Portsmouth ServiceService with a smile and offered to do more than I would have expected.
"Knowledgeable and very helpful." Guy Salmon Land Rover Portsmouth'Everything is to a very high standard.The Sales Team are prepared to negotiate fairly. I was well received by the reception lady and the Salesman Peter was knowledgeable and helpful'.
"Great Service!" Guy Salmon Land Rover Portsmouth
Land Rover is the best 4x4 by far. It tows my caravan with great ease and is very stable and comfortable, looks great and is very reassuring.
The Service Department are good because they do what they say. They are honest and the car always comes back clean!
"I will remain a loyal customer of yours!" Guy Salmon Land Rover PortsmouthI was very pleased with the quality of the work and the service received from your staff, I remain loyal customer of yours and will continue to use your facilities in the future.
"Outstanding Service!" Gut Salmon Land Rover PortsmouthThe Guy Salmon service at Portsmouth is outstanding and the staff need congratulating about it!
"Your team are great and give excellent service and are knowledgable and polite at all times!" Guy Salmon Land Rover PortsmouthMany of course will be behind the scenes but two names to mention are Kerrie on the service desk whom over the last few years remembers me which is great for continuity and she seems to have a great technical knowledge that also helps. Also, Bryce, I often use the collect and deliver method as I rarely need a courtesy car these days. All in all a great service , thanks to the team, in particular Kerrie and Bryce.
"Impressed with the One to One Service!" Guy Salmon Portsmouth Service
I'm extremely happy with the customer service I have received! Im very impressed with the One to One experience and I didn't feel like she was just another customer. Compared with previous dealerships, you are fantastic!
"The level of customer service was excellent! " Guy Salmon Land Rover Portsmouth
Just a very short note to thank you for arranging the service on the above vehicle, the level of customer service from Kerrie was excellent, the call before to discuss the phone software and on completion to say the car was on its way back.
The best thing for me was the ease of coming to work, going in to meeting and about my business and coming out of the office, back into my serviced car without any hassle.
I hope that when we offer a service to our customers they feel the same way.
"First Class Service!!" Guy Salmon Land Rover Portsmouth
The service I received was 1st class. The help and advice was better then 1st class and the repair and MOT was good value for money and to a very high standard.
It was a pleasure to do business with you and I will recommend you to my family and friends!
"Beyond our expectations" Guy Salmon Land Rover Portsmouth
Guy Salmon Portsmouth is a pleasant, professional and friendly dealership. . . everything was beyond our expectations.
"Always delighted with Guy Salmon" Guy Salmon Land Rover PortsmouthI always feel I am well looked after at Guy Salmon and will continue to use the service department. Couldn't be happier with the service team.
"110% Completely Satisfied." Guy Salmon Land Rover PortsmouthThe staff are always polite and courteous and I would say they are perfect. I found the experience outstanding.
"Everything was superb." Guy Salmon Land Rover PortsmouthEveryone is extremely helpful and efficient. Kerrie was brilliant and very patient I cant fault anything.
"Perfect and Brilliant!" Guy Salmon Land Rover PortsmouthEverything was perfect & brilliant and it is all down to Kerrie! We will be returning with both of our vehicles!
"Many Thanks!" Guy Salmon Land Rover PortsmouthThe service I received was , as always excellent. In particular I would like to commend Kerry King and David Barron .They were 'Outstanding' , because of their help and advice. I purchased my car from new when Land Rover were based in Clanfield , and your team have managed to keep me running since . As a doctor it is essential to have reliable and safe transport and to get prompt help when things go wrong.
"Salesman was very informative" Guy Salmon Land Rover Portsmouth
Polite, helpful staff – our salesman was very informative, keen to finalise the deal to both the company’s and our satisfaction and made every effort to ensure we had the car of our choice.
"Impressive service at Guy Salmon!" Guy Salmon Land Rover PortsmouthVery very impressed with Guy Salmon. I was kept well informed and also the team ensured that my car was ready so I didn't hit rush hour traffic! Very much appreciated.....
"Excellent as usual. " Guy Salmon Land Rover PortsmouthYou deliver great service every time and I can’t criticise you one little bit....... excellent as usual!
"Excellent Value For Money!" Guy Salmon Land Rover Portsmouth
I have been a customer of Guy Salmon for over 15 years and have always been happy with the service that I have received. A reduced price MOT that included pick up, delivery and a washed car has to rate as excellent value for money!