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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Sheffield have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Sheffield) 08 May 2013

To be welcomed and greeted by name can not fail to impress.

Guy Salmon Land Rover (Sheffield) 24 April 2013

very pleased with the service we received from Mike, Natalie and the team, surpassed our expectations , this is our 4th new landrover we have bought, our first from Guy salmon in sheffield and they are head and shoulders above other dealers in customer support, would 100% recomend them.

Guy Salmon Land Rover (Sheffield) 10 April 2013

Nigel the sales Rep was brilliant

Guy Salmon Land Rover (Sheffield) 03 April 2013

Dennis remembered previous purchases, family and our changing needs.
Dennis comes across as honest, yes he has to get the sale, but perception is that it is not done at the cost of integrity or honesty.
He is personable, polite and professional

Guy Salmon Land Rover (Sheffield) 03 April 2013

Vehicle was collected from work but the person I dealt with was pleasant and professional.

Guy Salmon Land Rover (Sheffield) 27 March 2013

Dennis is a great ambassador for Guy Salmon

Guy Salmon Land Rover (Sheffield) 21 March 2013

Great welcome / Friendly receptionists

Guy Salmon Land Rover (Sheffield) 20 March 2013

We were looked after very well and felt comfortable and not pressurised.