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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Sheffield have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Sheffield) 15 February 2012

When I walked in to the showroom on time I was greeted by name by Geoff. The courtesy car was ready and in a clean state.

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Guy Salmon Land Rover (Sheffield) 09 February 2012

Darren was excellent he took over the sale of my vehicle from Marc and was very helpful and kept me informed of everything that was happening

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Guy Salmon Land Rover (Sheffield) 09 February 2012

Pleasant atmosphere

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Guy Salmon Land Rover (Sheffield) 09 February 2012

The service was excellent, I telephoned on a Thursday and the vehicle was booked in and serviced the following day, you cannot get better service than that.

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Guy Salmon Land Rover (Sheffield) 25 January 2012

Yes i received a first rate service and was kept informed at all time.

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Guy Salmon Land Rover (Sheffield) 18 January 2012

From my initial call through to collecting my car I was made very welcome.

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Guy Salmon Land Rover (Sheffield) 18 January 2012

helpful, prompt, polite

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Guy Salmon Land Rover (Sheffield) 05 January 2012

Professional Operation

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Guy Salmon Land Rover (Sheffield) 21 December 2011

VERY. I hadnt been in for a couple of years. I was welcomed like an old friend, everyone remembered my name

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Guy Salmon Land Rover (Sheffield) 07 December 2011

The car was bought through a leasing company I only saw the gentleman dropping off who was very pleasant and polite and showed me everything I needed to know

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