Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Stockport have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Stockport) 02 May 2012

My husband & l have dealt with land rover for years he is on is 16th myself 3rd
we have always used the dealership in Essex where our business is my husband is now retired so for the past 6months started to use Guy Salmon we have never had the incredible service that we get from Des he truly is amazing & because of his effort & ability you will get our future sales Please pass on our thanks

Guy Salmon Land Rover (Stockport) 02 May 2012

The receptionists are especially welcoming and very courteous on the phone too

Guy Salmon Land Rover (Stockport) 25 April 2012

very helpful

Guy Salmon Land Rover (Stockport) 25 April 2012

Excellent efficient responsive and personal service

Guy Salmon Land Rover (Stockport) 25 April 2012

James, Sales rep and the BDM, Noel we saw were both very helpful in explaining, in particular the lease terms.

Guy Salmon Land Rover (Stockport) 18 April 2012

My Land Rover Freelander was collected from my home by Guy Salmon staff on time. Which allowed me to concentrate on a long standing committment. I received a phone call updating me on the vehicle service etc, providing peace of mind. I was also able to pay over the phone. It couldn't have been easier, grateful also for the vehicle wash. Vehicle returned in good time.

Guy Salmon Land Rover (Stockport) 15 April 2012

Martin runs a good service team

Guy Salmon Land Rover (Stockport) 11 April 2012

Pleased to find instant availability of reception staff/ service reception on arrival - not my usual experience - service staff either very busy with other customers or absent from desk.