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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Stockport have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Stockport) 15 May 2013

excellents reception,service brilliant as usual

Guy Salmon Land Rover (Stockport) 09 May 2013

I was greeted & dealt with immediately on arrival (I did arrive soon after the dealership opened

Guy Salmon Land Rover (Stockport) 08 May 2013

Darren and Nina make you feel like old friends.

Guy Salmon Land Rover (Stockport) 08 May 2013

Thank you Guy Salmon for your first class service and for the car being presented in pristine condition.

Guy Salmon Land Rover (Stockport) 20 April 2013

COURTEOUS STAFF AND EFFICIENT SERVICE

Guy Salmon Land Rover (Stockport) 18 April 2013

Excellent and very personal service. Well done

Guy Salmon Land Rover (Stockport) 12 April 2013

My children were also made to feel welcome and were offered drinks and treats etc.

Guy Salmon Land Rover (Stockport) 10 April 2013

Very amenable staff willing to go the extra mile

Guy Salmon Land Rover (Stockport) 05 April 2013

Inital welcome was very good, receptionist very polite and offered to make teas / coffee and soft drinks and all visits to dealership.

Salesment was very kind and polite and again asked if I needed anything on inital arrival.

Guy Salmon Land Rover (Stockport) 04 April 2013

The receptionist was very welcoming on every visit and always helped to locate Rod for me as I didn't always have an appointment, Rod was always happy to see me and help with my queries.