Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Stratford have scored a 92% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Stratford-upon-Avon) 15 February 2012

Charming helpful and as always a delight!

Guy Salmon Land Rover (Stratford-upon-Avon) 10 February 2012

I noted the exceptional attention and focus of service reception.

Guy Salmon Land Rover (Stratford-upon-Avon) 09 February 2012

outstanding service at all stages of the process

Guy Salmon Land Rover (Stratford-upon-Avon) 09 February 2012

excellent reception, offered a seat and drink and informed of what was happening.

Guy Salmon Land Rover (Stratford-upon-Avon) 05 February 2012

Every time we visited the dealer we were made to feel most welcome by the reception staff and Andy.

Guy Salmon Land Rover (Stratford-upon-Avon) 02 February 2012

I continue to be very pleased with the welcome and courtesy I receive from your Reception and Management staff;
I particularly appreciate the provision of a quality courtesy car whenever my car has to be left at your workshop.

Guy Salmon Land Rover (Stratford-upon-Avon) 01 February 2012

Richard was very helpful and ensured we were kept informed all the way through the process

Guy Salmon Land Rover (Stratford-upon-Avon) 31 January 2012

Car was collected from my workplace and delivered back - excellent service.

Guy Salmon Land Rover (Stratford-upon-Avon) 29 January 2012

Not impressed, previously had car serviced and found a warning light showing coolant level low, this should have been actioned when serviced? In addition, my husband had to make his own way to work no lift or car offered.

Guy Salmon Land Rover (Stratford-upon-Avon) 16 January 2012

Very impressive welcome. Always remember who I am when I arrive