Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Guy Salmon Land Rover Thames Ditton have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Guy Salmon Land Rover (Thames Ditton) 16 May 2012

Welcomed by Tim as soon as we walked through the door

Guy Salmon Land Rover (Thames Ditton) 09 May 2012

Great experience, personal greeting at the door, coffee provided, very good.

Guy Salmon Land Rover (Thames Ditton) 09 May 2012

Very welcome throughout. Very accommodating and not at all 'pushy'. We felt there was a genuine view to consider us and our needs rather than rushing us through to focus on other custom.

Guy Salmon Land Rover (Thames Ditton) 02 May 2012

Good seating in the waiting area
Offered tea or coffee
Friendly reception staff

Guy Salmon Land Rover (Thames Ditton) 02 May 2012

I was expected, and the receptionist tried to get the person looking after me to greet me. When he was not available, the receptionist asked if I wanted to wait, and then ortganised transport for me to Kingston.

Guy Salmon Land Rover (Thames Ditton) 02 May 2012

Nice to see Miss Harrop!

Guy Salmon Land Rover (Thames Ditton) 26 April 2012

The first and initial contact could be a better "meet and greet" affair. We are sort of left to wantder in and find our way to the main desk at the back of the showroom. Desk often left unattended

Guy Salmon Land Rover (Thames Ditton) 25 April 2012

Yes - all staff, friendly and accommodating

Guy Salmon Land Rover (Thames Ditton) 25 April 2012

Lovely greeting, offered coffee and biscuits, comfortable chair, a place to work if wanted, and Sky News on the wall.

Guy Salmon Land Rover (Thames Ditton) 25 April 2012

Best service and no waiting time. 1st class