Friday, 11 July 2008

Guy Salmon Land Rover Wakefield awarded Service Centre Of The Year!

The team at Guy Salmon Wakefield are celebrating their success at the prestigious Land Rover Annual Awards, where the dealership attained the winning trophy out of 134 dealerships nationwide.

Management and employees of the short listed Land Rover dealerships attended the prestigious ‘2007/2008 Sales and Service Centre of the Year’ event. The venue for the awards ceremony was the spectacular Revelin Fortress in Dubrovnik.

Guests were welcomed on the torch lit terrace with cocktails before John Edwards, Land Rover’s UK Managing Director and Bill Fennell, Land Rover’s UK Customer Service Director, took to the stage and Guy Salmon Wakefield received their national winner’s trophy to a standing ovation and thundering applause!

Phil Howe M.I.M.I, Service Manager at Guy Salmon Land Rover in Wakefield says: “We are absolutely bowled over by our Customer Loyalty Feedback results and would like to thank our customers for their generous support. We aim, at all times, to provide the high standards of workmanship and customer care that Land Rover owners deserve and should expect to receive and we are delighted to hear that they believe that in general we are getting things right.”

Examples of customer comments that have helped Guy Salmon Wakefield achieve a great reputation for customer service include the following:

”They pay attention to my concerns and always make painstaking efforts to resolve the most minor faults in a very fair manner”  (Mr Simpson, Lancashire)

“The staff at Guy Salmon are very efficient, they really put you at ease” (Mrs Green, Doncaster)

“No complaints. Not many places offer such a fantastic service" (Mr Richards, Barnsley)

“The Guy Salmon team are outstanding, I always feel special and have trust with the staff and their knowledge” (Mr Fisher, Wakefield)

Phil continued: “I’d like to congratulate our accomplished aftersales team for their outstanding workmanship, hard work and for all their endeavours. However, it takes effort from every department including Service, Parts and Sales for us to be so successful and we won’t be resting on our laurels as maintaining a high standard is an ongoing process.”