Honda Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Honda, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Honda, simply click here to contact us.

"So impressed by the quality of service " Redhill Honda

I am writing to you as I was so impressed by the quality of service given to me by FW Mays, Redhill, on Saturday 7th July that I felt I have to bring it to your personal attention.

I own a Honda Civic YY53 EDF and on Saturday was driving through Redhill with my two sons in the car when, on applying the brakes, I heard an awful crunching and screeching. I drove directly to FW Mays and asked for the car to be booked in as there was obviously something wrong with it. I was told the car couldn’t be booked in until Thursday week.

Your technician Kevin asked that I drive him round the block so he could listen to noise the car was making, and on returning to the garage he insisted on checking the car there and then as he was not happy with me driving it.

To cut a long story short, the brake pads were so badly worn that Kevin and the rest of your staff said they couldn’t let me drive the car away as my safety and that of my children was of prime importance, so Kevin fitted new brake pads immediately and I was able to drive the car away an hour later.
I want to say a big Thank you to your staff. As a busy working single Mum, my car is very important to me and it is vital that I am able to transport my sons and get myself to work.

Your staff have always been kind and courteous but on Saturday they really went the extra mile and I am incredibly grateful.

"Friendly and efficient " Redhill Honda

I am writing in connection with the recent supply of two new keys for my Honda Jazz by one of your staff, Frank Brownlee. My need arose because my previous keys were stolen while I was on holiday abroad.

My Honda was thus immobilised at a hotel at Charlwood so my wife and I had to leave it and rent a car to return to our home in Cardiff. We then returned to your garage when the keys arrived.

Frank handled the transfer of my car in collaboration with the A.A. from the hotel to your workshop to activate the engine and the new keys. For my wife and me, the loss of keys and the consequent upheaval was very upsetting but Frank was a tower of strength. He was friendly and efficient and took a load of worry off our shoulders. We greatly appreciated his help. I told him our feelings when we collected the car on June 29th. I hope that you will pass on our satisfaction to him as well.

"Pleasant, accommodating and helpful" Redhill Honda

I recently purchased a car from James Wilkins and I would like to say how very impressed I was with the service I received. James was at all times very pleasant, accommodating and helpful. He has a very nice manner and does not present as a typical ‘pushy’ sales exec. James went out of his way to make sure that everything went smoothly and even delivered the car to my home which was much appreciated and saved me a lot of hassle.

The car looks like new – it has obviously been prepared by someone with a good eye for detail and I was delighted to see that someone had done a very good job of removing the various scuffs and marks. I was really very impressed with the customer service and attention to detail at your Dealership.

"A first class service" Redhill Honda

....Gareth Mason has so far provided a first class service. He has gone out of his way to secure a sale and I look forward to picking up my Honda Jazz this Sunday morning. I really appreciate him coming to show me the car on Wednesday night despite having to negotiate the heavy rush hour traffic between Surrey and Bucks on the M25.

If anyone I knows is looking for a Honda I will of-course be putting them in touch with Gareth, please pass on my appreciation to his manager.

"Really impressed "

James kindly offered to bring the car to my home to look at – which I thought was very excellent! I am really pleased with the car and the follow up regarding the alarm system. I’m really impressed with Redhill Honda.

"We would recommend Redhill Honda to friends" Redhill Honda

We were entirely satisfied with our dealings with your staff. Nick fulfilled all that was expected of him under the various headings: he was friendly, polite and helpful; and the experience was pleasant and stress-free throughout.

We would recommend Redhill Honda to friends and will, no doubt, be back when it is time to upgrade.

"A real pleasure to deal with" Redhill Honda

Just a quick note to say Thank You to the Service Dept. who quickly diagnosed over the phone why my wife's car wouldn't start this evening. Sorry I don't know the chaps name, but he made a suggestion to try my spare set of keys. I did and it worked! The team at Redhill Honda are a real pleasure to deal with so thanks again.

"We will definitely be back in the future" Gatwick Honda - Sales Department

Of all the years purchasing cars, this one has made the biggest impression on us. We will definitely be back in the future. Your level of customer service I found to be excellent and would not hesitate to recommend your services to anyone. A big thank-you to all your staff.

"First rate staff who are a credit to the dealership" Gatwick Honda - Sales Department

Dealt with both Jamie and Adrian during the purchase process. Both were very courteous, and took time to listen to my needs. At no time did I feel rushed into the buying process. They are first rate staff who are a credit to the dealership.

"Excellent!" Gatwick Honda - After Sales Department

As always, service reception excellent!

"Extremely happy" Gatwick Honda - After Sales Department

My vehicle was collected and dropped back at my work place - extremely happy with this arrangement

"A1 service" Gatwick Honda - After Sales Department

We always receive A1 service from Gatwick Honda especially from the workshop Manager who is, and has always been exceptionally helpful

"Excellent customer care" Gatwick Honda - Sales Department

All of the staff, even ones I have had no dealings with, acknowledge me whenever I visit your Honda dealership, excellent customer care.