Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Gatwick Honda have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Gatwick Honda
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Gatwick Honda 15 February 2012
I arranged to have my car collected and returned so I did meet anyone in person, however the phone conversations were polite and professional and the day I requested was available.
Read more...the person who collected my car was also polite and professional and gave me confidence my car would be looked after whilst in his care.
Gatwick Honda 09 February 2012
Car was collected on time by pleasant and efficient man. For me this is a fantastic service which I appreciate,
Read more...Gatwick Honda 09 February 2012
Within a couple of minutes of arriving someone spoke to me. I was shown to the waiting area, while they informed the person who I had an appointment with, that I had arrived.
Read more...Gatwick Honda 06 February 2012
The usual man came to collect the car from my house - always good and prompt service.
Read more...Gatwick Honda 03 February 2012
It is always a pleasant experience when visiting for a service - Julie normally sees me and is very good
Read more...Gatwick Honda 01 February 2012
We were disappointed that Mike had been "promoted, but Darren was very nice as well
Read more...Gatwick Honda 19 January 2012
Very nice expereince getting my car serviced, it was late to be finished but they were very polite and made the wait ok
Read more...Gatwick Honda 18 January 2012
Very friendly staff.
Read more...Gatwick Honda 11 January 2012
The lady who took the booking and the driver who did the car collection/return were all very cheerful and friendly.
Read more...Gatwick Honda 31 December 2011
Excellent customer service on arrival and throughout my visit
Read more...