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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Kings Chrysler Cheltenham and Gloucester have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Kings Chrysler Jeep (Cheltenham and Gloucester) 08 May 2013

All staff excellent.

Kings Chrysler Jeep (Cheltenham and Gloucester) 24 April 2013

Always very friendly, we are met on arrival and asked to sit, relax have a beverage and a muffin - lovely and asked to wait for handover to James.

Kings Chrysler Jeep (Cheltenham and Gloucester) 11 April 2013

I purchased this car via telephone after having seen it online. I did not come into the dealership. The initial contact was good.

Kings Chrysler Jeep (Cheltenham and Gloucester) 10 April 2013

Made to feel very welcome, offered a beverage by more than 1 person and asked if we needed any help.

Kings Chrysler Jeep (Cheltenham and Gloucester) 29 March 2013

James has offerred an excellent service in the past 14 months since we moved to Cheltenham.

Kings Chrysler Jeep (Cheltenham and Gloucester) 20 March 2013

I never came into the show room, everything was done by telephone, all staff including reception staff were professional & polite

Kings Chrysler Jeep (Cheltenham and Gloucester) 14 March 2013

Very friendly approach both over the phone and in person.

Kings Chrysler Jeep (Cheltenham and Gloucester) 01 February 2013

James from the Service team was extremely helpful & provided information in an easy to understand manner

Kings Chrysler Jeep (Cheltenham and Gloucester) 23 January 2013

The staff at Kings of Cheltenham let us know that they believed we were looking at a quality product. They then allowed us to find out how right they were.

Kings Chrysler Jeep (Cheltenham and Gloucester) 23 January 2013

Whilst most dealers now provide just an impersonal supermarket style buying experience, Kings gave a very welcome personal service.