Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Kings Jeep Cheltenham and Gloucester have scored a 99% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Kings Chrysler Jeep (Cheltenham and Gloucester) 16 May 2012

I was made to feel very welcome thanks.

Kings Chrysler Jeep (Cheltenham and Gloucester) 12 May 2012

we were made to feel very welcome by Adam who put us at ease throughout our purchases

Kings Chrysler Jeep (Cheltenham and Gloucester) 21 April 2012

Very Welcome thankyou

Kings Chrysler Jeep (Cheltenham and Gloucester) 07 April 2012

I have always been made to feel most welcome - particularly by the gentleman who greets you upon arrival - who is very polite and affable and who addresses me by name. I also cannot speak highly enough of James who actiually deals with any work or problems relating to my car.

Kings Chrysler Jeep (Cheltenham and Gloucester) 23 February 2012

As a returning customer I was familiar with the garage and it was nice to see King's had retained its professional and helpful service

Kings Chrysler Jeep (Cheltenham and Gloucester) 15 February 2012

James made me very welcome. He answered all my questions and was really good to deal with.

Kings Chrysler Jeep (Cheltenham and Gloucester) 15 February 2012

very friendly

Kings Chrysler Jeep (Cheltenham and Gloucester) 10 February 2012

As always the staff first rate in terms of custoiner care