Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Lexus Birmingham have scored a 95% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Lexus Birmingham 18 May 2012

Best consideration for my comfort.

Lexus Birmingham 16 May 2012

Ive always felt most welcome at Lexus - Customer services are simply fab. Full marks to customer services!

Lexus Birmingham 18 April 2012

Thank you to your service department receptionist (sorry forgotten her name!) - she could not have been more helpful.

Lexus Birmingham 15 March 2012

The Salesman George was a pleasure to deal with and kept me fully updated throughout

Lexus Birmingham 14 March 2012

Although I understand e service department were down on their normal staffing, the dept was exceptionally helpful and the manager herself attended to us.

Lexus Birmingham 14 March 2012

I was provided an office to work while I waited. This is a great service.

Lexus Birmingham 14 March 2012

Excellent reception from the moment I walked through the door!

Lexus Birmingham 12 March 2012

All staff are pleasant and courteous

Lexus Birmingham 07 March 2012

The staff are always most pleasant and obliging.