Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Lexus Bristol have scored a 100% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Lexus Bristol 09 May 2012

The driver that collected and returned the car was very pleasant and helpful.

Lexus Bristol 26 April 2012

Very polite and very charming and lots of offers of coffee etc

Lexus Bristol 11 April 2012

I always found Lexus Bristol extremely helpful, particularly Chris in sales and I am only sorry that I had to dispense with the Lexus CTH due to a change in space requirements.. However I am now the proud owner of a B series Mercedes purchased from Mercedes Weston Super Mare where the service was again first class. I am now retired but I spent my entire working life in the Motor Industry and I do know haw a dealership should work !

Lexus Bristol 11 April 2012

Vey attentive young lady on the reception counter

Lexus Bristol 11 April 2012

yes enjoyed the coffee while booking my car in for an mot and service.

Lexus Bristol 26 March 2012

Like the provision of a newspaper to read [and the free coffee]

Lexus Bristol 14 March 2012

I did not visit the showroom but phone responses were excellent