Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

1. Did we make you feel welcome?
2. Did we treat you fairly?
3. Did we fully understand your requirements?
4. Did you enjoy dealing with us?
5. Do you intend on using our services again?

During the last three months the team at Lexus Cardiff have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.