Lexus Cardiff
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Can't find the car you're looking for?
Let us find it for youCustomer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Lexus Cardiff have scored a 95% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
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Lexus Cardiff 12 June 2013
As ever, first class
Read more...Lexus Cardiff 12 June 2013
Staff totally customer focused, they are a credit to the company.
Read more...Lexus Cardiff 06 June 2013
Receptionist particularly excellent, both on telephone and in person
Read more...Lexus Cardiff 05 June 2013
Staff always polite, smartly dressed and welcoming in comfortable surroundings.
Read more...Lexus Cardiff 05 June 2013
always made to feel welcome and nothing seems too much to ask,
Read more...Lexus Cardiff 29 May 2013
Car was collected from my place of work. Telephone call to confirm time of pick up and return. Very well organised
Read more...Lexus Cardiff 29 May 2013
Polite, courteous and attentive to the description of the problem, with Mike being especially responsive to possible corrective actions.
Read more...Lexus Cardiff 22 May 2013
very polite greeting by the lady on the front desk.
Read more...Lexus Cardiff 15 May 2013
Staff were very friendly and attentive
Read more...Lexus Cardiff 09 May 2013
Exceptional
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