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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Lexus Cardiff have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Lexus Cardiff 16 May 2012

Everyone was very polite and helpful.

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Lexus Cardiff 16 May 2012

I have been a customer of Lexus Cardiff in excess of 15-years and throughout this time I have always been extremely satisfied with your staf and the service given

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Lexus Cardiff 16 May 2012

Pleasant staf

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Lexus Cardiff 13 May 2012

Excellent, warm service

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Lexus Cardiff 05 April 2012

On this occasion the 'log-in' on the computer took almost 30 minutes - it is a good job I wasn't in a hurry!

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Lexus Cardiff 07 March 2012

Normal friendly good service

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Lexus Cardiff 07 March 2012

Yes -very!

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Lexus Cardiff 01 March 2012

Friendly staff, particularly Geraint

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Lexus Cardiff 29 February 2012

Both the lady at the front desk and the lady in service were very welcoming and happy.

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Lexus Cardiff 01 February 2012

The staff are always friendly, courteous and knowledgeable.

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To add a vehicle:

Simply click the 'add to favourites' link on any vehicle.

To remove a vehicle:

Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.

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