Lexus Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Lexus, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Lexus, simply click here to contact us.

"Lexus bares no contest with other Car Dealerships" Lexus Cardiff - Sales - 12th March 2011

There was no pushy salesmen herding you into a corner, trapping you into a deal, I previosuly went to the carshop, pay it a visit, you will see how not to sell a car, it would be good training ground for young Sytner trainees. Geraint Evans is highly recommended, explained everything in detail and made buying another Lexus easy, I have 2 in my garage... to think I test drove an Audi, then we went to Lexus Cardiff ...no contest.

"Personal contact and willingness to assist" Lexus Cardiff - Sales - 14th February 2011

I am writing to you by way of appreciation for the excellent service I have again received by your team members at Lexus Cardiff. I feel I must comment in particular about Geraint Evans and Steve Thomas who both took the trouble and time to answer all my questions with regard to the car and the finance arrangements.

This is the third car I have purchased through Lexus Cardiff and I know I would not have returned had it not been for their personal contact and willingness to assist, I should also make a mention of Claire O’Doherty who has always been my point of contact in the past and has also done her best to look after mine and Lexus’s interests.

"First Class Service" Lexus Cardiff - Aftersales - 3rd March 2011

My recent visit to Lexus Cardiff was superb. From the moment my wife and I arrived until we left with a complimentary bottle of champagne for the recall, everything was first class

"The staff made us feel very special!" Lexus Cardiff - Sales - 10th March 2011

The staff were friendly and helpful. We had made enquiries via the telephone prior to the visit and they were expecting us when we arrived and made us feel welcome and valued. Following the previous conversation via the phone, they knew exactly what our requirements were.You knew you were purchasing a luxury car because of the way the staff made you feel - very special! When I renew my car we will be looking at getting another Lexus from Lexus Cardiff

"Special thanks to the team" Lexus Cardiff - Sales - 22nd January 2011

There was no pressure for me to buy a car, but I did anyway! Simon Cowdry was terrific, very knowledgable and made me feel comfortable, as did the other members of the team I came into contact with.

"Most courteous and professional sales executive " Lexus Milton Keynes - Sales - 10th March 2011

I would just like to comment on what an excellent service your sales executive Glenn Millward provided me.

I visited Lexus Milton Keynes yesterday, to enquire about the IS220D SE and Glenn not only answered all my questions, but was one of the most courteous and professional sales executive I have ever dealt with.

I was made very welcome by Lexus and compared to a recent experience at VW Milton Keynes, I would have no hesitation in recommending your dealership over any other.

"Great service" Lexus Milton Keynes - After Sales - 11th January 2011

I had my car in last week for a recall and wanted to say thank you very much for the great service, bottle of wine and tank of petrol, what a great way to treat your customers

"Prompt, caring and efficient " Lexus Milton Keynes - After Sales - 22nd January 2011

Recently after a 30,000 mile service I had cause to have the front wheels balanced by a local garage. When the front wheels were removed from my vehicle the manager drew my attention to what he described as very worn brake pads. He assured me that they needed replacing immediately. I telephoned your service department today and was invited to bring my vehicle in for an inspection. There was no need for an appointment, but just call in when I was passing. I called in and was warmly met by your front of house receptionist and welcomed by your service receptionist. My vehicle was immediately taken into your service bays and inspected. Meanwhile I was treated to a cup of coffee.

The service receptionist returned and assured me that there was between 45 and 50% wear remaining and that I was welcome to inspect the pads myself. An offer I refused. I was therefore much relieved and reassured that my vehicle is maintained to the exceptionally high standards required by Lexus. I am very grateful to you and all your staff for the courtesy shown to me today and the prompt, caring and efficient way in which my concerns were addressed.I would appreciate if you could express my thanks to all involved.

"Well looked after" Lexus Milton Keynes - Aftersales - 6th February 2011

Many thanks for the speedy supply of parts and the quick repair to my Lexus. I should like to say how well I was looked after at your Service Reception when I arrived with my car at 8.20am. I was 3rd in the queue and I watched your staff attend quickly and efficiently with your clients. I was very impressed by their courtesy.

"Level of service means I don't need to look elsewhere" Lexus Bristol - Service Dept - 10th April 2011

I have always been made to feel welcome at Lexus Bristol, the coffee is always on and the staff are always there to help. They understood my requirements including the urgency of my MOT having expired without being noticed, they accomodated my car at short notice and even did the recall!

I will contine to use Bristol garage, the service is excellent and the staff provide the level of service that means I don't need to look elsewhere.

"Professional and Friendly" Lexus Cardiff - Aftersales - 28th April 2011

I have used many garages over the years and have found Lexus Cardiff provide the best service, being friendly but at the same time very professional.

"Friendly, very efficient and reliable" Lexus Bristol - Team - 23rd January 2011

The presentation of the Lexus Centre is always clean and comfortable and the staff "on the ball" always. All members of staff I met at Lexus Bristol were knowledgeable, friendly, very efficient and reliable. A big thank you to everyone involved.

"Thank you for your thoughtfulness and kindness" Lexus Bristol - After Sales - 14th February 2011

Just to thank you so very much for your thoughtfulness and kindness, the beautiful flowers that arrived following my stay in hospital are stunning and transformed my cottage and my mood! Thank you so much.

"Thanks for all your help" Lexus Bristol - Aftersales - 2nd March 2011

To the Lexus Bristol Service Team

Thank you so much for all your help, service and care over the years a superb and friendly team.

""I explained the situation and everything was done to accomodate us."" Lexus Leicester - Sales-11/11/2011

The purchase of the car was a present for my Wife. Rebecca was very good and not too pushy to put my wife off. The service was great and there was great deal of patience. The car in question was demonstrated in the show room and on road test drives were offered showing great service and good customer skills and everything was done to accomodate us.

""Great ambassadors for the Lexus Brand"" Lexus Leicester - Aftersales-09-10-2011

Seldom am I motivated to putting pen to paper over a product or service received, preferring instead to vote with my feet. I refer to my car’s recent mishap and its subsequent dispatch to your workshop ‘hospital’ for repair.

I would like to record my complete satisfaction with the treatment the car and I received whilst it was in your workshpp and was particularly impressed with the immaculate state, both inside and out, in which it was returned to me: it looked brand new! Please convey my sincere thanks to all your personnel involved from reception through workshop to delivery,they’re great ambassadors for the Lexus Brand. And thank you and Sytner group, for heading such a great centre. My feet are definitely pointing towards your door!

""Very pleased with Lexus Leicester."" Lexus Leicester - Sales-12/09/2011

Paul was very hard working and spent a lot of time in negotiating a good price. Rebecca also went the extra mile and even delivered the car personally!

"I must compliment your team on a very enjoyable experience" Lexus Leicester - Sales - 28/07/2011

I must compliment your team on a very enjoyable experience yesterday when I took delivery of a pre-owned Lexus. I would like to mention your Sales Specialist, Rebecca Patrick whom I found to be knowledgeable, helpful and patient during the handover process, I would also like to thank Paul for his time in negotiating my trade-in.

"Our thoughts today are with Japan" Testimonial - CT200h Launch - 11th March 2011

The happiness generated last night and the incredible hospitality shown to us all by the Lexus staff, is tinged today with sadness at the sight this morning of the appalling tsunami effects in Japan. Our thoughts today must be to the staff and family at your Kyushu factory in Japan. Let us hope that they are not too badly affected by the events today.

Please pass on our thanks to Nigel Smith and all the team for the organisation and success of the Launch. The hard work in preparation has paid off - it showed - congratulations.

""Lexus Leicester is one of the most welcoming places we know."" Lexus Leicester - Sales - 11/08/2011

Lexus Leicester is one of the most welcoming places we know. The receptionist is a delight! Grant Cullen always goes out of his way to be friendly and helpful. The coffee is first rate too. The manager Richard and Grant both understand us very well and always manage to put together an acceptable package. Grant talked about the options available and together with the Lexus RX brochure it was easy to agree on the model most suitable for us. It is always a pleasure to deal with Lexus Leicester. This is our third Lexus from Leicester and we have taken out a service plan so at least three more years!

""Delighted with all aspects of the service received, as usual."" Lexus Leicester - Aftersales - 17/08/2011

Delighted with all aspects of the service received ,as usual. Particularly impressed with the condition of the vehicle when I arrived to collect it - both inside and out - and I am sure mechanically as well. (The loan vehicle was superb.) Friendly welcome from Jasmine and Kirsty was encouraging and helpful. Thank you!

"Always a pleasure" Testimonial -Service - 10th March 2011

My car was collected from my address and as usual the gentleman was very professional and helpful, it is always a pleasure dealing with Lexus Birmingham. As always the service was excellent and I will certainly be continuing to use your services in the future.

"Lived up to high expectations" Lexus Leicester - Sales-18/07/2011

First experience of a Lexus dealership service (other than test drives at local Lexus dealer). Lived up to high expectations!

"A really nice touch" Testimonial -Service - 9th March 2011

Although I arrived at a busy time and the lady was dealing with another customer, I was looked after by a member of the sales team who provided a coffee which I thought was a really nice touch.

"I would unreservedly recommend Lexus Leicester" Lexus Leicester - Aftersales- 04/07/2011

I have always found Lexus Leicester to be extremely helpful, friendly and professional. I would unreservedly recommend Lexus Leicester!

"Never been disappointed!" Lexus Leicester - Aftersales - 10th November 2010

I feel I must write to you... Your apologies regarding the above recall are, of course, accepted. Let me assure you that no inconvenience was caused due to the excellent service from Lexus via Lexus Leicester when the car was collected and delivered at our convenience with a suitable loan car delivered to us for the duration of the check-up.
My wife and I have been Toyota / Lexus drivers for approximately 40 years, and have come to expect the best in quality of product, sales and after sales service and have never been disappointed!
Lexus has been our chosen motorcar since the Brand’s arrival in the UK 20 years ago and after comparing with other Brands of luxury motorcar when in the process of replacing our vehicles, we see no reason to change. We will continue to be Lexus drivers for the foreseeable future.
Congratulations to all at Lexus for unfailingly delivering your promise to the customer, always greatly appreciated and never taken for granted!

"Very professional and helpful" Lexus Birmingham - Sales - 20th February 2011

Please find enclosed my Customer Satisfaction Questionnaire, although I only have one complaint... that the additional comments box is not large enough to give the praise and thanks that is due!

From my first contact with your Sales Specialist, I was struck by how professional and how easy it was to deal with him. He concluded the order for my new car in a short space of time, and everything was very clear and straight forward to organise, he appears to have a lot of integrity for what he does, and it shows.

Praise must also go to the reception staff that I spoke to on numerous occasions, very professional and helpful.

Finally, with reference to my new car, I love it, it really is superb.

"Express my appreciation " Lexus Leicester - Aftersales - 25th January 2011

I have written to you before thanking you and all your staff for the magnificent service which without exception I have always received in the 11 years that I have dealt with you. If I may, I should once again express my appreciation to all your staff for everything they do for me. As they are the people I have most contact with, I would like to single out Martin and Emma for the individual service they give me and Kirsty who seems to be a worthy successor to Emma

"The showroom was spotless and comfortable." Lexus Birmingham - Sales - 18th January 2011

We found Lexus Birmingham excellent in our treatment everyone was most helpful and the showroom spotless and comfortable. All our requests were dealt with promptly and we hope to enjoy this treatment for years to come!