Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Lexus Leicester have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Lexus Leicester
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Lexus Leicester 16 May 2012
The lady who came to collect and drop of my car was lovely very proffesional and pleasant.
Read more...Lexus Leicester 19 April 2012
Exceptional courtesy and help given by all staff.
Read more...Lexus Leicester 11 April 2012
Very friendly personable staff (as always!)
Read more...Lexus Leicester 11 April 2012
The Reception staff were extremely friendly
Read more...Lexus Leicester 04 April 2012
Kirsty and Martin are both extremely helpful and friendly as usual. Completely satisfied with the whole experience, faultless and exceeding my expectations in every way. Reminder call and an update call are small but what a nice touch
Read more...May I just say thanks to all of you for making car ownership such a great joy
Lexus Leicester 04 April 2012
Grant made me feel very welcome
Read more...Lexus Leicester 04 April 2012
This has always been a strong suite for Lexus Leicester
Read more...Lexus Leicester 04 April 2012
The receptionist was excellent. Helpful, understanding and very smart.
Read more...Lexus Leicester 21 March 2012
Outstanding
Read more...Lexus Leicester 14 March 2012
My car was picked up from home for a service and valet. The lady that picked up my car was both courteous and polite, it was a pleasure to deal with her.
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