Lexus Leicester Customer Testimonials

At Lexus Leicester, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Lexus Leicester, simply click here.

""Provided Exemplary Service"" Lexus Leicester - Sales-10/02/2012

I am very impressed , the Sales Manager Paul took time to help me with various options - then he passed me on to Rebecca Patrick who was very professional and helpful and provided exemplary service .

""A Credit to your Company"" Lexus Leicester - Sales-10/02/2012

Rebecca Patrick who I dealt with was excellent all round . She kept me informed of all the salient points regarding the car and was more than helpful . The car arrived as described and was brought to my local dealer for inspection. Rebecca gives a good customer experience and is extremely easy to get on with, which as a customer I appreciated , she is a credit to your company.

""I explained the situation and everything was done to accomodate us."" Lexus Leicester - Sales-11/11/2011

The purchase of the car was a present for my Wife. Rebecca was very good and not too pushy to put my wife off. The service was great and there was great deal of patience. The car in question was demonstrated in the show room and on road test drives were offered showing great service and good customer skills and everything was done to accomodate us.

""I found your showroom and staff very, very welcoming" " Lexus Leicester - Sales-21/02/2012

Once again thank you for your time this morning and I really appreciate you pledging £100 towards my marathon run.

If you would like further details then my Just Giving page is here:-

www.justgiving.com/foxesfoundation

I’ve left the receipt with your very nice lady on reception who’s been very helpful for the record and wished me luck. I found your showroom and staff very very welcoming and I hope for continuing business growth for you.

""Very pleased with Lexus Leicester."" Lexus Leicester - Sales-12/09/2011

Paul was very hard working and spent a lot of time in negotiating a good price. Rebecca also went the extra mile and even delivered the car personally!

""Extremely Polite and Courteous"" Lexus Leicester - Aftersales-10-02-2012

This morning I visited the Lexus dealership and was introduced by Kirsty to one of your technicians, Mr. Mark Taylor. This gentleman introduced himself and took an account of the problems I had when my LS400 broke down last night. He was extremely polite and courteous and listened to my technical input on what was wrong with the vehicle. My wife was also impressed with his professional approach.

Please could you forward my compliments to his manager.

Also I would appreciate if you could extend my thanks to Carl, who co-ordinated the repair work, as well as the overdue service all in one day at short notice.

""Great ambassadors for the Lexus Brand"" Lexus Leicester - Aftersales-09-10-2011

Seldom am I motivated to putting pen to paper over a product or service received, preferring instead to vote with my feet. I refer to my car’s recent mishap and its subsequent dispatch to your workshop ‘hospital’ for repair.

I would like to record my complete satisfaction with the treatment the car and I received whilst it was in your workshpp and was particularly impressed with the immaculate state, both inside and out, in which it was returned to me: it looked brand new! Please convey my sincere thanks to all your personnel involved from reception through workshop to delivery,they’re great ambassadors for the Lexus Brand. And thank you and Sytner group, for heading such a great centre. My feet are definitely pointing towards your door!

""Best Group of Professionals I have come across"" Lexus Leicester - Aftersales-24/04/2012

Your premises are spacious, well maintained and above all you are the best group of professionals I have come across in any dealership. Do quote me if you wish, everything I have said is nothing but the truth, from a very satisfied customer who doesn't even live in Leicester !

""First Class Service"" Lexus Leicester - Aftersales-24/04/2012

The after sales service is very important, it isn't just about buying a new car but also how you are treated afterwards. The service I have received at Lexus has always been first class. This is why I will continue to buy at Lexus. Many Thanks from a very satisfied customer.

""Level of Service is Exemplary"" Lexus Leicester - Aftersales-24/04/2012

The level of service has always been exemplary - you set a real example to most of the other providers with whom I do business.

"I must compliment your team on a very enjoyable experience" Lexus Leicester - Sales - 28/07/2011

I must compliment your team on a very enjoyable experience yesterday when I took delivery of a pre-owned Lexus. I would like to mention your Sales Specialist, Rebecca Patrick whom I found to be knowledgeable, helpful and patient during the handover process, I would also like to thank Paul for his time in negotiating my trade-in.

""Lexus Leicester is one of the most welcoming places we know."" Lexus Leicester - Sales - 11/08/2011

Lexus Leicester is one of the most welcoming places we know. The receptionist is a delight! Grant Cullen always goes out of his way to be friendly and helpful. The coffee is first rate too. The manager Richard and Grant both understand us very well and always manage to put together an acceptable package. Grant talked about the options available and together with the Lexus RX brochure it was easy to agree on the model most suitable for us. It is always a pleasure to deal with Lexus Leicester. This is our third Lexus from Leicester and we have taken out a service plan so at least three more years!

""Delighted with all aspects of the service received, as usual."" Lexus Leicester - Aftersales - 17/08/2011

Delighted with all aspects of the service received ,as usual. Particularly impressed with the condition of the vehicle when I arrived to collect it - both inside and out - and I am sure mechanically as well. (The loan vehicle was superb.) Friendly welcome from Jasmine and Kirsty was encouraging and helpful. Thank you!

"Lived up to high expectations" Lexus Leicester - Sales-18/07/2011

First experience of a Lexus dealership service (other than test drives at local Lexus dealer). Lived up to high expectations!

"I would unreservedly recommend Lexus Leicester" Lexus Leicester - Aftersales- 04/07/2011

I have always found Lexus Leicester to be extremely helpful, friendly and professional. I would unreservedly recommend Lexus Leicester!

"Never been disappointed!" Lexus Leicester - Aftersales - 10th November 2010

I feel I must write to you... Your apologies regarding the above recall are, of course, accepted. Let me assure you that no inconvenience was caused due to the excellent service from Lexus via Lexus Leicester when the car was collected and delivered at our convenience with a suitable loan car delivered to us for the duration of the check-up.
My wife and I have been Toyota / Lexus drivers for approximately 40 years, and have come to expect the best in quality of product, sales and after sales service and have never been disappointed!
Lexus has been our chosen motorcar since the Brand’s arrival in the UK 20 years ago and after comparing with other Brands of luxury motorcar when in the process of replacing our vehicles, we see no reason to change. We will continue to be Lexus drivers for the foreseeable future.
Congratulations to all at Lexus for unfailingly delivering your promise to the customer, always greatly appreciated and never taken for granted!

"Express my appreciation " Lexus Leicester - Aftersales - 25th January 2011

I have written to you before thanking you and all your staff for the magnificent service which without exception I have always received in the 11 years that I have dealt with you. If I may, I should once again express my appreciation to all your staff for everything they do for me. As they are the people I have most contact with, I would like to single out Martin and Emma for the individual service they give me and Kirsty who seems to be a worthy successor to Emma