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Customer Satisfaction Survey

Lexus Milton Keynes exterior

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Lexus Milton Keynes have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Lexus Milton Keynes 08 May 2013

Particularly impressed with our name on the reception board when we picked the car up.

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Lexus Milton Keynes 06 May 2013

Everyone was very friendly.

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Lexus Milton Keynes 03 May 2013

Excellent staff, very friendly receptionist and service manager who were top professionals

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Lexus Milton Keynes 17 April 2013

Totally - welcomed by name and directed swiftlt to the waiting assocaite.

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Lexus Milton Keynes 10 April 2013

Thr best customer service i have ever had from any type dealer ... VERY Impressed and have told and recomended to all my friends

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Lexus Milton Keynes 10 April 2013

The sales person Neil at Lexus MK was very plesant and helpful when dealing with my wife and me.

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Lexus Milton Keynes 05 April 2013

every-one was very polite and help-ful.

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Lexus Milton Keynes 04 April 2013

As always a very friendly welcome by all at Lexus Milton Keynes.

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Lexus Milton Keynes 03 April 2013

Always a pleasure to visit this dealership. Staff very friendly and courteous.

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Lexus Milton Keynes 03 April 2013

My car was collected for me. A great service, telephone staff are efficient and friendly.

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To add a vehicle:

Simply click the 'add to My Vehicles' link on any vehicle.

To remove a vehicle:

Simply view all of your Vehicles, by clicking the 'view all My Vehicles' link above, then click the 'remove' link on any vehicle in the list.

Copyright ©2013 Sytner group. Sytner Group Limited is Authorised and Regulated by the Financial services authority.

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