Lexus Milton Keynes Customer Testimonials

At Lexus Milton Keynes, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Lexus Milton Keynes, simply click here.

"Prompt, caring and efficient way in which my concerns were addressed." Lexus Milton Keynes - After Sales Department

Recently after a 30,000 mile service I had cause to have the front wheels balanced by a local garage. When the front wheels were removed from my vehicle the manager drew my attention to what he described as very worn brake pads. He assured me that they needed replacing immediately. I telephoned your service department today and was invited to bring my vehicle in for an inspection. There was no need for an appointment, but just call in when I was passing. I called in and was warmly met by your front of house receptionist and welcomed by your service receptionist. My vehicle was immediately taken into your service bays and inspected. Meanwhile I was treated to a cup of coffee.

The service receptionist returned and assured me that there was between 45 and 50% wear remaining and that I was welcome to inspect the pads myself. An offer I refused. I was therefore much relieved and reassured that my vehicle is maintained to the exceptionally high standards required by Lexus. I am very grateful to you and all your staff for the courtesy shown to me today and the prompt, caring and efficient way in which my concerns were addressed.I would appreciate if you could express my thanks to all involved.

"They are so helpful and I truly appreciate their kindness." Lexus Milton Keynes - After Sales Department

Hi! Emma

Will you thank your staff for all the help they have given me in the last couple of days - getting my MOT done for me. They are so helpful and I truly appreciate their kindness. See you all soon.

"Thank you very much for the great service" Lexus Milton Keynes - After Sales Department

I had my car in last week for a recall and wanted to say thank you very much for the great service, bottle of wine and tank of petrol.