Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Graypaul Maserati Nottingham have scored a 92% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Graypaul Maserati Nottingham
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Graypaul Maserati (Nottingham) 29 December 2011
It was nice to be greeted with a nice cup of coffee.
Read more...Graypaul Maserati (Nottingham) 07 December 2011
The whole process was done over Email and Phone and was very smooth,
Read more...Graypaul Maserati (Nottingham) 13 November 2011
I was warmly welcomed and offered a cup of coffee, as always.
Read more...Graypaul Maserati (Nottingham) 06 October 2011
My car was collected and returned on time by a pleasant and courteous driver
Read more...Graypaul Maserati (Nottingham) 28 September 2011
The vehicle was bioth collected and delivered to home and my wife says the driver was very professional and friendly.
Read more...Graypaul Maserati (Nottingham) 18 May 2011
nice cup of tea beth is a lovely lady
Read more...Graypaul Maserati (Nottingham) 18 May 2011
Excellent personal touch
Read more...Graypaul Maserati (Nottingham) 28 April 2011
Was offered a coffee and service manager welcomed me and remembered me from last year. It's a very welcoming feeling being remembered!
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