Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Bath have scored a 99% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Bath 08 May 2013

The Representative (Mike) was Very good. Wouldnt want to deal with anyone else

Mercedes-Benz of Bath 08 May 2013

car collected from home

Mercedes-Benz of Bath 08 May 2013

With the initial contact to arrange vehicle service your staff could not be more welcoming

Mercedes-Benz of Bath 08 May 2013

We both felt that our treatment was what you would only expect from Mercedes Benz

Mercedes-Benz of Bath 01 May 2013

All staff were polite and friendly.

Mercedes-Benz of Bath 25 April 2013

sat down and could have a coffee etc

Mercedes-Benz of Bath 24 April 2013

mercedez bath were excellent in every way and made my expereince of buying my car extra special i would always go back to that garage and reccomend the salesman i had zion.

Mercedes-Benz of Bath 24 April 2013

I was very pleased with the service received. After travelling the 200 + miles to get to the dealer, the reception received was very welcoming.

Mercedes-Benz of Bath 19 April 2013

Same team and same positive attitude

Mercedes-Benz of Bath 17 April 2013

Have always found the dealership a pleasant environment whether buying or having a car serviced - reception staff welcoming plus always cofee, papers etc if waiting.