Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Bath have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Bath
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Mercedes-Benz of Bath 16 May 2012
The warm smiling welcome which I have come to expect on my visits, most evident
Read more...Mercedes-Benz of Bath 16 May 2012
WE were welcomed by the receptionist, seated in reception with a nice coffee and a bowl of water for our small dog.A nice touch ,so much appreciated.
Read more...Mercedes-Benz of Bath 16 May 2012
At all times, we were treated with respect and courtesy by the staff at Mercedes Bath
Read more...Mercedes-Benz of Bath 16 May 2012
Lovely to be offered coffee on arrival and shown the car in detail. Ian extremely helpful.
Read more...Mercedes-Benz of Bath 16 May 2012
Well looked after
Read more...Mercedes-Benz of Bath 16 May 2012
All staff I encountered were welcoming and efficient.
Read more...Mark, who was my main contact was excellent.
Mercedes-Benz of Bath 10 May 2012
Very helpful in arranging viewing of car.
Read more...Mercedes-Benz of Bath 02 May 2012
The salesman Mark, was very curtious and friendly, and made the whole experiance very enjoyable.
Read more...Mercedes-Benz of Bath 28 April 2012
The welcome made me feel that you vlaued my custom
Read more...Mercedes-Benz of Bath 25 April 2012
from the moment i entered Bath Dealership, i was made to feel wecome.
Read more...I was pointed to the customer rest area where i had coffee and read a newspaper.
All Sytner Group staff who passed through the area enquired if i needed anything and was i being dealt with.