Mercedes-Benz of Bath Customer Testimonials

At Mercedes-Benz of Bath, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Bath, simply click here.

""I thought it appropriate to give praise for an exceptionally high standard of customer service"." Service Department -Thank You Letter

"I write to commend all of your staff for the excellent attention I receive when I bring in my car to be serviced.

Last week I arranged to have a B service and was delighted with the way I was treated. I received a telephone reminder a few days beforehand and then another to ask if, at the same time as the service I would like an MOT test which was due. Today I received a follow up call to see if I was happy with the work carried out. The lady who called was bright and cheerful making me feel that I was a valued customer.

As always, I was very pleased with the work carried out by the technicians. I particularly commend Paul Carter who was most helpful and very thorough in his explanation of what had been done giving a detailed breakdown of the costs. He alerted me to the imminent need for two new tyres, which he is obtaining for me in the next few days so that I can have them fitted before Christmas. He has been most attentive.

Please pass on my thanks to all in your team. In these days when people are quick to complain. I thought it appropriate to give praise for an exceptionally high standard of customer service".

""...everything one would expect of professionals who know how to look after a customer..."" Thank You Letter - Sales

"I write in respect of my recent purchase of a Mercedes sport estate from your outlet.

Your staff who dealt with me on the day my wife and myself collected the car were superb. They did everything one would expect of professionals who know how to lookk after a customer who has spent several thousands of pounds.

Thank you for making the arrangements for the number plates to be made on the Isle of Wight and also for arranging for the alloy wheels to be re-furbished....Finally, the young man who had the patience to explain the various workings of the in-car systems was excellent. Please pass on our thanks to him".

"Have been very helpful" Mercedes-Benz of Bath

The staff at Mercedes-Benz of Bath have been very helpful. Charlie Maddox and Jari Heales put themselves out to help me. I appreciated them phoning me to keep me informed of what was going on....Once again, thank you and your staff at Bath of Mercedes for dealing with this effeciently and in a professional manner.

""...The team have always been informative and courteous..."" Thank You Letter - Service

"I am writing to thank you for the service I have received whilst my car has been in the garage. The team have always been informative and courteous. I was especially impressed with one of the team leaders, Andy, who was always contactable and friendly, with an outstanding technical knowledge base.

Despite the car coming in unexpectedly, the team were helpful in receiving and repairing it. When the repairs took longer than initially thought, Andy was able to provide a courtesy car for the required period and even offered to have my car delivered to me on repair".

""...I always recommend Mercedes of Bath to others"." Compliment - Services

I just felt that I had to drop a note to say that as a first time Mercedes Benz owner for a few years now, I couldn't be more pleased with the service department in Bath right through from Charlie Maddox to the front desk. Nothing is ever too much trouble and I am always made to feel like a valued customer. The backup and attitude are first class and as a result I always recommend Mercedes of Bath to others.

"Courteously and efficently" Letter of Satisfaction

He dealt with my problem most courteously and efficently. He kept me up to date with progress and phoned me back when he said he would, a welcome change these days!

""...will always continue to use Bath dealership"." Thank you to Mercedes-Benz of Bath - After Sales

"The customer said she “felt indulged”. She mentioned Charlie was Superb and the experience was outstanding and second to none. She was also happy with Lee. She also said she recommend Mercedes to her customers and she will always continue to use Bath dealership".