Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Bedford have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
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Mercedes-Benz of Bedford 17 May 2012
Exceptionally so. Everyone was keen to see that we were well attended to.
Read more...Mercedes-Benz of Bedford 11 May 2012
Always a pleasure to deal with the staff at Mercedes Benz of Bedford.
Read more...Mercedes-Benz of Bedford 09 May 2012
Brilliant welcome and service
Read more...Mercedes-Benz of Bedford 09 May 2012
Superb experience throughout the stages of arrival, test drive, sale and finance.
Read more...Mercedes-Benz of Bedford 02 May 2012
very good service was offered tea or coffee.
Read more...Mercedes-Benz of Bedford 01 May 2012
Yes very helpful and accommodating
Read more...Mercedes-Benz of Bedford 26 April 2012
Yes I was made to feel very welcome, very impressed with an offer of a sandwich also, which I accepted.
Read more...Mercedes-Benz of Bedford 25 April 2012
Very welcome all staff very accommodating and helpful
Read more...Mercedes-Benz of Bedford 25 April 2012
Exceptional service from the Service Manager - Hurjit
Read more...Mercedes-Benz of Bedford 18 April 2012
very nice....but very poor after sales follow up !
Read more...