Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Bristol have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Bristol
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Mercedes-Benz of Bristol 17 May 2012
Friendly welcome and offer of coffee that we actually have now come to expect.
Read more...Mercedes-Benz of Bristol 16 May 2012
Reception greating very helpful
Read more...Mercedes-Benz of Bristol 16 May 2012
The entire staff were most welcoming to myself and my wife.
Read more...Mercedes-Benz of Bristol 16 May 2012
first class service - very polit and efficent
Read more...Mercedes-Benz of Bristol 16 May 2012
as a disabled person it was appreciated that everything was done at my home address
Read more...Mercedes-Benz of Bristol 16 May 2012
Despite the early morning appointment, all staff were attentive and curtious.
Read more...Mercedes-Benz of Bristol 16 May 2012
Went out there way to ensure I was acknowledged
Read more...Mercedes-Benz of Bristol 10 May 2012
Roy was outstanding, a true professional.
Read more...Mercedes-Benz of Bristol 24 April 2012
Les was friendly and welcoming.
Read more...Mercedes-Benz of Bristol 20 April 2012
We would particularly like to mention Paul who was very helpful and made us feel welcome. He is a real credit to your Bristol dealership.
Read more...