Mercedes-Benz of Bristol Customer Testimonials
At Mercedes-Benz of Bristol, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Bristol, simply click here.
""..thanks for the excellent service we received today..."" Thank You Letter - Sales
We would like to express our appreciation and thanks for the excellent service we received today when we brought our A Class in for a Smart Repair.The repair was carried out quickly and very professionally.Our special thanks to Alan Green for his care and attention.
""...I was a very happy man indeed". " Thank You Letter - Servicing
"... I was shown to the waiting area, offered a coffee, and left with the morning papers to peruse. Having left a message on the answering machine of the other exhaust suppliers to say I no longer needed their services, I then opted to wander around the showroom and sit in every car on display. All in the name of research, for you dear reader, you understand.
Within about 30 minutes my lottery win dreaming was interrupted. “... they are just fitting the back section, would you like to come through” Announced Steve, who had kindly agreed to let me take some pictures for this report. I duly followed, and watched as Paul Vowels and Oliver Ashley lifted the final piece of the particularly shiny jigsaw into place. As clamps were tightened I thanked the guys, who were all complimentary about the car’s solidity, which was a nice touch I thought.
“Shall we go and sort out the invoice?” As we sat down in the service reception he asked me if I would also like the car washing. Obviously the blood drained from my face as he added quickly “It’s no extra cost, all part of the service”. I agreed, and a call was made for work to commence. “OK, so you paid £178 when you ordered the exhaust on Saturday, so that just leaves the labour charge”
I held my breath as Steve tapped away at the keyboard, and moved the mouse about a bit, then hit the enter key. Below the desk a printer produced the invoice.
“There you are, that will be £49.98” Announced Steve in a calm tone as he slid the paperwork to me. I could hardly believe my eyes. “Are you sure?” I stuttered “I was expecting it to be a lot more than that.” “No” replied Steve “That’s right” allowing himself a smile as I offered my card, clearly pleased at having dispelled the myth of the Main dealer charges to one surprised owner. I was a very happy man indeed.
""Another very satisfied customer..."" Valued customerAnother very satisfied customer...the customer said that it's the 1st time she used the Bristol dealership and said she felt she was a valued customer and thinks the site is brilliant and very good attention to detail.
""I can honestly say that this was the most positive experience of my driving career!"" Customer Compliments
"I am not a great letter writer but I was determined to write to your company after my experiences last weekend. My wife and I had an unpleasant experience with a puncture east of Bristol on Friday evening...The emergency support services sorted us out on the Saturday morning and then suggested that we drive to your garage in order to seek assistance for a replacement tyre prior to our journey home".
"We arrived about 11.45hrs and for the next 90 minutes we were attended to like Royalty! I have driven cars for over 40 years and have had many 'garage experiences'! I can honestly say that this was the most positive experience of my driving career!"
""credit to the dealership and the company..."" Positive Feedback"...I feel that I should pass on the positive feedback (the customer) left regarding your STM Steve Mowatt. (The customer) described Steve as someone who bent over backwards to help him and added he was a "credit to the dealership and the company". A satisfied customer thanks to Steve's efforts..."
""Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz"." Thank You - Sales Executive
"The customer said that he is delighted wi th the vehicle and said that he had a really nice experience at the dealership.
He said that over the years he has purchased lots of vehicles and he can't stand pushy salesmen, however Ian has the right balance and wasn't pushy at all.
Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz!"