Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Carlisle have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Carlisle 15 May 2013

I was greeted by name as I entered the show room and offered a coffee :-)

Mercedes-Benz of Carlisle 15 May 2013

Staff most friendly and helpful

Mercedes-Benz of Carlisle 08 May 2013

Everyone was very nice and chatty.

Mercedes-Benz of Carlisle 02 May 2013

Your team know us well and we always receive a warm and friendly welcome

Mercedes-Benz of Carlisle 26 April 2013

A very warm welcome by polite & helpful staff immediately made me feel comfortable.

Mercedes-Benz of Carlisle 24 April 2013

Very friendly and welcoming staff, attentive but not in your face.

Mercedes-Benz of Carlisle 23 April 2013

Greeted with a smile by ladies and gentleman on reception. Everyone who passed us smiled and said hello.

Mercedes-Benz of Carlisle 23 April 2013

Staff at MB Carlisle was very polite,we were invited and felt welcomed from the first time we visited the showroom.

Mercedes-Benz of Carlisle 18 April 2013

All the staff were very helpful and made the whole process of buying a new car stress free. A special thanks must be given to Stuart , who guided through the process and answered all our questions. A first class experience.

Mercedes-Benz of Carlisle 10 April 2013

very happy with Mercedes Carlisle, nice people