Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Carlisle have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Carlisle 17 May 2012

Friendly and efficient staff. Very professional.

Mercedes-Benz of Carlisle 17 May 2012

staff very helpfull and made us very welcome.

Mercedes-Benz of Carlisle 16 May 2012

Introductions and coffee were all of a high standard. Tom was welcoming and perhaps more important in no way intimidating ,was approachable and friendly.

Mercedes-Benz of Carlisle 16 May 2012

The staff were very welcoming at each visit without being overbearing.

Mercedes-Benz of Carlisle 13 May 2012

Neil was a very presentable young man he spent time explaining all the options he has contacted since the purchase to check all is ok .

Mercedes-Benz of Carlisle 25 April 2012

Everyone greeted us with a smile.

Mercedes-Benz of Carlisle 19 April 2012

A glitch on the computer system when I reorganised my appointment meant that I don't think I was expected. This was handled in a way that was virtually invisible to me and Carlisle branch did exceptionally well to meet my needs in such a short space of time. If there was an inconvenience factor I was not maded aware of this, so top marks to the Carlisle service department.

Mercedes-Benz of Carlisle 18 April 2012

As always the welcome was first class with all the staff very helpful.

Mercedes-Benz of Carlisle 18 April 2012

Courteous and polite staff

Mercedes-Benz of Carlisle 18 April 2012

tom`s approach was superb made me feel welcome and answered all my queries in a friendly and confident manner
a real credit to Sytner