Mercedes Benz Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Mercedes Benz, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Mercedes Benz, simply click here to contact us.

"Helpful and professional " Mercedes-Benz of Northampton

I have only recently become a customer of Mercedes-Benz Northampton, but after the service I received from you I will always come back to Mercedes in Northampton in future. I was very happy with the helpful and professional way I was looked after.

"Beautifully cleaned" Mercedes-Benz of Northampton

Arrived back to my car beautifully cleaned. Many thanks for that and testing and sorting battery/alternator.

"Grateful thanks " Mercedes-Benz of Teesside

Please accept my grateful thanks for all your help. I’ve appreciated your unfailing good humour, sound professionalism, support and advice throughout this time. I’m very impressed by the Teesside dealership sales and service including those of Bob O’lone.

"The words thank you do not express the depth of our gratitude" Mercedes-Benz of Teesside

Sometimes the words thank you do not express the depth of our gratitude. In a world where service and managers are diminishing commodity, it is refreshing to meet a person who still maintains there quality’s. Don’t forget me when you are a celebrity and never forget that the pleasure and generosity of giving is also receiving.

""...I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership..."" Sales thank you letter

"I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership., where I brought a nearly new CLK Cabriolet last month...

...In particular I would like to commend the helpfulness and patience of Scott Cooper, the Sales Executive who dealt with us throughout. He even came into he garage on his day off, whilst taking care of his children, to complete the purchase and handover...I cannot thank him enough. Would you please therefore pass on my satisfaction through waterever means you have available to you, preferably by some sort of public company recognition?

My husband and I now both drive Mercedes cars - although his was purchased new - and I can assure you that given our experiences of both customer services and the quality of the cars, we will never purchase any other make of car again."

""...nothing seems a problem, a star performer!"" Staff praise

"Just a quick note to say what a star you have in Lottie Bridgland. My S was in for some warranty work a couple of weeks back and now my E is in after my son took it for some unscheduled off roading on the weekend.

She is just a pleasure to deal with! She has kept me informed of progress promptly and with a sense of friendly professionalism, nothing seems a problem, a star performer!"

"Far exceeded our expectations" Mercedes-Benz of Northampton

We are writing to pass on our thanks to your mechanics and the gentleman (Neil) who looked after us yesterday when we brought our smart car into your garage to have a handbrake looked at. As you can see from your records, we have had a couple of problems with the car since ownership in February 2007, but our experience at Northampton far exceeded our expectations and has restored our faith in the service received at Mercedes.

"Helpful and professional " Mercedes-Benz of Northampton

"delighted with the A150" Mercedes-Benz of Sunderland

Thanks to Daniel for making the whole car buying experience so easy I am delighted with the A150 and hope to do business with you in the future.

"‘A’ Class Service." Mercedes-Benz of Sunderland

I just wanted to say a big Thank You for everything you’ve done! ‘A’ Class Service – Even though I’m buying a ‘C’ Class!!

"I have only 5 star comments" Mercedes-Benz of Sunderland

I have only 5 star comments received from Mr Daniel Parry, Motability Representative regarding the change over of my vehicle. From my first enquiry to handover everything was explained very precisely in detail about the model I chose. I had the test drive and placed an order. Mr Parry kept me informed of delivery date ect. On handover was an experience driving off in a Mercedes-Benz! Without any problems from start to finish. Dealt with courtesy from all at the dealership and Mr Parry being an asset to Motability!
Hope he is still around at my next change over!

"I would not hesitate to buy another car from you!" Mercedes-Benz of Sunderland

Thank you so much for your courteous and efficient service. Also for been so pleasant and helpful during the process of purchasing my new car. I would not hesitate to buy another car from you! Thanks also for the lovely bouquet of flowers, All very appreciated!

"Certainly lived up to all my expectaions." Mercedes-Benz of Teesside

I've always liked owning Mercedes for their reliability and the excellent service that I receive from Mercedes-Benz of Teesside, but it was the design of the new C-Class that instantly won me over. It looks purposeful and sporty but it has a very comfortable ride and is great to drive – it has certainly lived up to all my expectaions.

"Massive thank you to Harry " Mercedes-Benz of Teesside

On behalf of my mother I would like to say a massive thank you to you Harry for all you did when she changed her car. It was the easiest and best change since she’s been buying cars and most of the success was due to you! All of the problems usually associated seemed to disappear. It was wonderful as is the car. She loves it and for me as driver it’s really good, she finds it comfortable and says it’s the best she’s had.

"I would also like to say your aftersales service is second to none." Mercedes-Benz of Sunderland

Thank You so much for your help & kindness to me when I came to choose my new car. I am always very pleased with the time spent with each customer when they are dealing with Mercedes-Benz.I would also like to say your aftersales service is second to none. Thank you for all your help.

"Service always excellent" Mercedes-Benz of Teesside

The service from the sales team – Gary Thomson now and his predecessors has always been excellent and pressure free and I know I can count in the Aftersales department as and when required. If I went elsewhere, I would have to change my Formula One team and I could never desert McLaren Mercedes.

""...I was a very happy man indeed". " Mercedes-Benz of Bristol service - Mercedes enthusiasts write up.

"... I was shown to the waiting area, offered a coffee, and left with the morning papers to peruse. Having left a message on the answering machine of the other exhaust suppliers to say I no longer needed their services, I then opted to wander around the showroom and sit in every car on display. All in the name of research, for you dear reader, you understand.

Within about 30 minutes my lottery win dreaming was interrupted. “... they are just fitting the back section, would you like to come through” Announced Steve, who had kindly agreed to let me take some pictures for this report. I duly followed, and watched as Paul Vowels and Oliver Ashley lifted the final piece of the particularly shiny jigsaw into place. As clamps were tightened I thanked the guys, who were all complimentary about the car’s solidity, which was a nice touch I thought.

“Shall we go and sort out the invoice?” As we sat down in the service reception he asked me if I would also like the car washing. Obviously the blood drained from my face as he added quickly “It’s no extra cost, all part of the service”. I agreed, and a call was made for work to commence. “OK, so you paid £178 when you ordered the exhaust on Saturday, so that just leaves the labour charge”

I held my breath as Steve tapped away at the keyboard, and moved the mouse about a bit, then hit the enter key. Below the desk a printer produced the invoice.

“There you are, that will be £49.98” Announced Steve in a calm tone as he slid the paperwork to me. I could hardly believe my eyes. “Are you sure?” I stuttered “I was expecting it to be a lot more than that.” “No” replied Steve “That’s right” allowing himself a smile as I offered my card, clearly pleased at having dispelled the myth of the Main dealer charges to one surprised owner. I was a very happy man indeed.

""..thanks for the excellent service we received today..."" Mercedes-Benz of Bristol

We would like to express our appreciation and thanks for the excellent service we received today when we brought our A Class in for a Smart Repair.The repair was carried out quickly and very professionally.Our special thanks to Alan Green for his care and attention.

""credit to the dealership and the company..."" Positive feedback from Mercedes-Benz Customer Assistance Centre

"...I feel that I should pass on the positive feedback (the customer) left regarding your STM Steve Mowatt. (The customer) described Steve as someone who bent over backwards to help him and added he was a "credit to the dealership and the company". A satisfied customer thanks to Steve's efforts.

""Another very satisfied customer..."" Valued customer

Another very satisfied customer...the customer said that it's the 1st time she used the Bristol dealership and said she felt she was a valued customer and thinks the site is brilliant and very good attention to detail.

"Courteously and efficently" Letter of satisfaction

He dealt with my problem most courteously and efficently. He kept me up to date with progress and phoned me back when he said he would, a welcome change these days!

"Have been very helpful" Mercedes-Benz of Bath

The staff at Mercedes-Benz of Bath have been very helpful. Charlie Maddox and Jari Heales put themselves out to help me. I appreciated them phoning me to keep me informed of what was going on....Once again, thank you and your staff at Bath of Mercedes for dealing with this effeciently and in a professional manner.

"Excellent service when purchasing my new car" Mercedes-Benz of Bedford

I would just like to express my thanks and ring to your attention the excellent service I received from Mercedes-Benz of Bedford during the purchase of my vehicle.

Tim from Sales and Stuart the business manager were professional.

"A Wonderful level of Service" Mercedes-Benz of Bedford

I would like to bring to your attention the wonderful level of service provided by Mercedes-Benz of Bedford. Earlier this year i noticed rust problems on my car and contacted the Mercedes-Benz of Bedford Bodyshop. Stefano, Jeanette and Oliver took car of the problem with great efficiency and professionalism. I am pleased to let you know my car has been restored to its former glory.

Having suffered at the hands of other local dealers in the past, the team at Bedford have gone a long way towards restoring my faith in the brand.

"Fantastic" 06052008

Thanks for everything! The customer relationship is the best ‘Fantastic’.

"Credit to your business" 05052008

I have just taken delivery of a Mercedes C Class Estate and I would like to take this opportunity to thank you for the fantastic sales advice, support and professional courtesy afforded to me by your staff, Especially Stuart Paton and Fiona Dell. On the collection day itself Fiona could not have been more helpful. As for Stuart, I have never met a more knowledgeable or helpful care sales person in all the years I have been involved in purchasing vehicles. They are a credit to your business. I will certainly be recommending Mercedes-Benz of Carlisle to my friend and business associates in the future.

""...I can honestly say that I have never experienced anything other than extreme helpful professionalism..."" Service department thanks

"I wanted to take the opportunity (long overdue) to thank you and all the Service and Spares staff for the outstanding service that has been afforded to me over the nine years I have had my C240...My thanks are, naturally, also extended to the reception staff, the mechanics and the spares staff. I can honestly say that I have never experienced anything other than extreme helpful professionalism, kindness and cheerfulness from any of the staff and believe you have a group of which you can rightfully be very proud".

""...I was extremely impressed..."" Thank you email

"I spend a lot of my time these days writing emails, letters etcetera complaining about the poor quality service or distinct lack of service I get from numerous companies that at first are more than willing to take my money. So it gives me great pleasure, for once to write an email thanking Mercedes-Benz Newbury / Sytner for their high level of customer service which was bestowed upon me the other week...I was extremely impressed and thought that it would be correct to formally praise your dealership for this as I said at the start we are all too willing to write and complain but far less willing to say thank you".

"It's always been my ambition in life to have a ‘Merc’" 03032008

I just want to say thank you for all your help in getting my ‘dream car’ it’s always been my ambition in life to have a ‘Merc’ and you have obtained this for me, it’s absolutely gorgeous! I haven’t driven anywhere yet, but it’s lovely to drive. Anyway thank you once again for all your effort and the stress free arrangements (to me) I’m sure you’ve worked really hard. Mercedes-Benz must be really proud of you!

""Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz"." Sales Executive thank you note

"The customer said that he is delighted wi th the vehicle and said that he had a really nice experience at the dealership.

He said that over the years he has purchased lots of vehicles and he can't stand pushy salesmen, however Ian has the right balance and wasn't pushy at all.

Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz!"

"Best Service" 04032008

Thanks for all your help with the car, This is the best service I have had in 10 years!

"Extra mile" 03032008

A special Thank you James for all his help. When things don’t run smooth he goes the extra mile to help us out.