Mercedes Benz Customer Testimonials
Our Dealership Managers continually promote excellent customer service throughout Sytner Mercedes Benz, encouraging our teams to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Mercedes Benz, simply click here to contact us.
"Helpful and professional " Mercedes-Benz of Northampton
I have only recently become a customer of Mercedes-Benz Northampton, but after the service I received from you I will always come back to Mercedes in Northampton in future. I was very happy with the helpful and professional way I was looked after.
"Beautifully cleaned" Mercedes-Benz of Northampton
Arrived back to my car beautifully cleaned. Many thanks for that and testing and sorting battery/alternator.
"Far exceeded our expectations" Mercedes-Benz of Northampton
We are writing to pass on our thanks to your mechanics and the gentleman (Neil) who looked after us yesterday when we brought our smart car into your garage to have a handbrake looked at. As you can see from your records, we have had a couple of problems with the car since ownership in February 2007, but our experience at Northampton far exceeded our expectations and has restored our faith in the service received at Mercedes.
"I am happy that I have now discovered Northampton." Thank You Letter
I am very happy with the service I received from Mercedes-Benz Northampton. I have dealt with other dealerships in the past and have not had a pleasant experience. I am happy that I have now discovered Northampton and found Gee Loi and Jim Lees very helpful in keeping me updated.
"Grateful thanks " Mercedes-Benz of Teesside
Please accept my grateful thanks for all your help. I’ve appreciated your unfailing good humour, sound professionalism, support and advice throughout this time. I’m very impressed by the Teesside dealership sales and service including those of Bob O’lone.
"The words thank you do not express the depth of our gratitude" Mercedes-Benz of Teesside
Sometimes the words thank you do not express the depth of our gratitude. In a world where service and managers are diminishing commodity, it is refreshing to meet a person who still maintains there quality’s. Don’t forget me when you are a celebrity and never forget that the pleasure and generosity of giving is also receiving.
"" Thank You Letter - ServicingI felt that I had to thank David Marsden for the time & trouble he took this morning in finding the hose part that I require for my vehicle.
Having spent 40 years in the Motor vehicle business(sales) it is nice to know that there are still people that treat you like a customer & not a hinderence to the smooth passage of time.
"Helpful and professional " Mercedes-Benz of Northampton
I have only recently become a customer of Mercedes-Benz Northampton, but after the service I received from you I will always come back to Mercedes in Northampton in future. I was very happy with the helpful and professional way I was looked after.
""...I was extremely impressed..."" Thank You Email"I spend a lot of my time these days writing emails, letters etcetera complaining about the poor quality service or distinct lack of service I get from numerous companies that at first are more than willing to take my money. So it gives me great pleasure, for once to write an email thanking Mercedes-Benz Newbury / Sytner for their high level of customer service which was bestowed upon me the other week...I was extremely impressed and thought that it would be correct to formally praise your dealership for this as I said at the start we are all too willing to write and complain but far less willing to say thank you".
""...I can honestly say that I have never experienced anything other than extreme helpful professionalism..."" Thank You - Servicing"I wanted to take the opportunity (long overdue) to thank you and all the Service and Spares staff for the outstanding service that has been afforded to me over the nine years I have had my C240...My thanks are, naturally, also extended to the reception staff, the mechanics and the spares staff. I can honestly say that I have never experienced anything other than extreme helpful professionalism, kindness and cheerfulness from any of the staff and believe you have a group of which you can rightfully be very proud".
"" Staff PraiseAll too often people have to complain but we are taking the opportunity to praise your team and especially Paul Green who by consistent good customer service has made us come back to you, so far to buy seven cars over the years and all being well, and with the able help of Lilly, we are looking to buy another.
Paul and his colleage Dave, consistently provide a high level of customer service for your existing customers, like me, my wife and my sister in law. He knows his customers,, he builds trust and confidence and that is what makes us come back to your dealership for servicing and to buy again. You will be all too aware that customer retention is one of the primary goals of all customer focussed organisations; Paul and Dave, have probably therfore indirectly sold more cars than most in your sales department, because of the level of honest personable service they offer
AS I said, your whole team do a good job, but whatever you are paying Paul and Dave they deserve extra recognition for a job well done.
""...I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership..."" Sales thank you letter
"I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership., where I brought a nearly new CLK Cabriolet last month...
...In particular I would like to commend the helpfulness and patience of Scott Cooper, the Sales Executive who dealt with us throughout. He even came into he garage on his day off, whilst taking care of his children, to complete the purchase and handover...I cannot thank him enough. Would you please therefore pass on my satisfaction through waterever means you have available to you, preferably by some sort of public company recognition?
My husband and I now both drive Mercedes cars - although his was purchased new - and I can assure you that given our experiences of both customer services and the quality of the cars, we will never purchase any other make of car again."
"" Staff Praise
CSI score of 100%!
Everything was fine. Gee Loi is a great asset to your company.
"It was very much appreciated when Mercedes contributed to the cost of the repairs." Saved In Hour of Need
I am writing to you expressing my thanks for the excellent service I recently experienced from your service department.
My car, a Mercedes A Class 170, broke down whilst out driving with my daughter in Kettering. Knowing that my husband was out of town, I rang Neil Wilson (an employee of yours) to see if he could help us.
Neil answered our call and said he would be with us within 10 minutes. It was only when he arrived that we found out he was in fact at a family event in Corby, in which he had left with his partner to come and help us.
Neil checked the car over and sourced that it was un-driveable, he then attempted to call the breakdown service on our behalf however found out that the telephone number in the service book was incorrect. Neil managed to obtain the correct number and proceeded to make the arrangements for my car to be recovered.
With there being nothing more Neil could possibly do he kindly drove my daughter to her grandparents house whilst I waited for the recovery truck. After dropping my daughter off, Neil and his partner came back to where I was to see if I was ok.
On Monday 9th June, I received a phone call from Service Team Leader, Gee Loi who was very helpful and kept me informed on the progress and cost of the repairs. Mr Loi said on the phone that due to the low mileage of my car and it only just being out of warranty that he would speck to another gentleman at Mercedes to see whether a good will gesture could be suggested towards the cost of the repairs.
Both Neil and Gee kept me informed every step of the way and it was very much appreciated when Mercedes did not contribute to the cost of the repairs.
I feel that Neil Wilson and Gee Loi deserve recognition and praise for their dedication, not only to Mercedes but to your customers, of which I am one.
Once again, I thank you and your service staff for all the help I received in my hour of need.
"Your patience and perserverance has made the difference." Letter of Thanks - Sales Executive
Mervyn, Thank you for rising to the challenge with our recent purchase. A year to hang onto a 'hot prospect' is a long time but your patience and perserverance has made the difference, and the purchase of our first Mercedes-Benz a pleasure.
The flowers were a nice gesture and much appreciated.
"Massive thank you to Harry " Mercedes-Benz of Teesside
On behalf of my mother I would like to say a massive thank you to you Harry for all you did when she changed her car. It was the easiest and best change since she’s been buying cars and most of the success was due to you! All of the problems usually associated seemed to disappear. It was wonderful as is the car. She loves it and for me as driver it’s really good, she finds it comfortable and says it’s the best she’s had.
""I just wanted to make you aware of the outstanding service the dealer has provided..."" Letter of Thanks - Mercedes Car Group"I just wanted to make you aware of the outstanding service the dealer has provided in connection with this sale. Of particular note I would like to single out Paul Gardiner the Sales Executive who handled the sale and the Business Manager Tracey Hewitt. Both were totally professional and made Dawn and I very comfortable from the start of the process through to the delivery. Paul has contacted me on several occasions since to ensure all is well with the car. Please pass on our thanks to Paul and Tracey".
""Thank you so much for choosing to do this wonderful community orientated project for your local Hospice". " Letter of Thanks - Prospect Hospice
"Just a few lines to say a very big 'Thank You' to everyone there for your kind support over the last financial year.
Prospect and all the Retail team especially, have really appreciated the fantastic service we have received on our fleet of three vans, and the generosity of the company to help us in this practical way. Thank you so much for choosing to do this wonderful community orientated project for your local Hospice.
"...Your help has enabled us to keep our vans on the road to meet their heavy schedules, and we are indebted to your kindness and support, and this will enable us to continue our much needed care both at Prospect and of course in the community we servce".
""...it is easy to see why he is regarded in such high-stead in both the industry and by his peers"." Thank You Letter - Staff Praise
"...John explored every avenue to help bring this matter to a positive conclusion and as such it is easy to see why he is regarded in such high-stead in both the industry and by his peers.
After many years working within customer orientated industries I know the importance of effective communication something which John clearly excels at: proactively keeping customers informed at all stages of the process while managing their expectations.
I hope you will pass on my comments to John as I firmly believe it is important that organisations recognise and celebrate those occaisions when employees deliver exceptional customer service".
""Once again, many thanks for your excellent service"." Thank You Email - Servicing
"I would like you to know that I received excellent service from a member of your team ('Richard') at the Swindon showroom last week.
The windscreen washer on my car (E320 - the best car I have ever driven) was not working and Richard rectified the problem in a matter of minutes with no charge, thus enabling me to travel in safety to Kent. It is reassuring to know that there are still people around who do not look for the slightest excuse to make a quick profit.
Once again, many thanks for your excellent service".
""Would I come back? You bet!"" Service thanks - Mercedes-Benz of Weston-super-Mare
I had to write this note to express my sincere thanks for your outstanding service given to me on Wednesday 3rd December 2009.
I was on the M5 and my engine management light came on.
I drove to you unannounced, one to receive the usual fantastic welcome at reception (coffee etc) and service reception, then sorted out booking details and warranty number etc, then to get the work completed.
I left the dealership late morning on the understanding you’d look at my car and try your best to get it ready for the following day (mid day ish)?
Well, you called me at 2pm ish and said you’d found the fault, got the part in stock (camshaft sensor) and car would be ready by 4pm same day!
Well, I was relieved and amazed at the quality service and response.
I came in later that afternoon and collected the car.
You even washed/vac’d it (it was filthy).
This was truly outstanding service and you know, as you get older you find this harder to come by.
THANK YOU SO MUCH.
Would I come back? You bet!
Would I buy my next Mercedes from WsMare? 100% yes!
If you haven’t got the Mercedes I want, I’ll wait for you to get it for me!
Please pass my thanks to your team, the main reception ladies and the tech person who fixed my car.
See you all soon.
"If only everyone in customer related service departments were this helpful and professional." Weston-super-Mare thank you email - after sales
Dear Customer service team,
I have just had some work carried out on my vehicle, 17/09/09.
I wanted to drop in an email to state that David from service who dealt with me was absolutely fantastic to deal with. David made the whole process so easy and explained in detail the problems with my car. David made paying the bill a pleasure!!
If only everyone in customer related service departments were this helpful and professional.
Many thanks David.
""...congratulations to you and your team and we look forward to continuing our relationship"." Letter of thanks - Mercedes-Benz Weston-super-Mare
"I feel it necessary to write to you with the purpose of highlighting the superb level of service provided to our company by one of your 'Team Managers' Adrian Ford.
We sell and maintain a number of Mercedes-Benz and over the past couple of years have dealt with Adrian on many occaisions with warranty and 'dealer only' diagnosis...The service we have receieved from yourselves and in particular Adrian can only be described as second to none.
It is sometimes found that garages to do receive the same level of priority and service as the retail customer but I am pleased to say that in this case that is certainly not true.
Again, congratulations to you and your team and we look forward to continuing our relationship."
""It is service like this that keeps people loyal to a brand". " Thank you email
"I basically just wanted to take the time to compliment your service staff on a fine job, and in particular Martin (sorry I don’t have his surname) and Gary Cummins who always seem to go above and beyond the call of duty.
My CLK was in for some minor warranty work, and I happened to mention that I was unhappy with the number plate surrounds (no fault of the cars – I just didn’t like the surrounds)
I was then asked if you could help and they were promptly whipped off, the plates were re drilled and re mounted, and the car was given a quick clean (which saves me a job in the morning !).
Keep up the good work and please pass on my comments to Gary and Martin. It is service like this that keeps people loyal to a brand".
"I would also like to say your aftersales service is second to none." Mercedes-Benz of Sunderland
Thank You so much for your help & kindness to me when I came to choose my new car. I am always very pleased with the time spent with each customer when they are dealing with Mercedes-Benz.I would also like to say your aftersales service is second to none. Thank you for all your help.
"Service always excellent" Mercedes-Benz of Teesside
The service from the sales team – Gary Thomson now and his predecessors has always been excellent and pressure free and I know I can count in the Aftersales department as and when required. If I went elsewhere, I would have to change my Formula One team and I could never desert McLaren Mercedes.
"Certainly lived up to all my expectaions." Mercedes-Benz of Teesside
I've always liked owning Mercedes for their reliability and the excellent service that I receive from Mercedes-Benz of Teesside, but it was the design of the new C-Class that instantly won me over. It looks purposeful and sporty but it has a very comfortable ride and is great to drive – it has certainly lived up to all my expectaions.
"‘A’ Class Service." Mercedes-Benz of Sunderland
I just wanted to say a big Thank You for everything you’ve done! ‘A’ Class Service – Even though I’m buying a ‘C’ Class!!
"I have only 5 star comments" Mercedes-Benz of Sunderland
I have only 5 star comments received from Mr Daniel Parry, Motability Representative regarding the change over of my vehicle. From my first enquiry to handover everything was explained very precisely in detail about the model I chose. I had the test drive and placed an order. Mr Parry kept me informed of delivery date ect. On handover was an experience driving off in a Mercedes-Benz! Without any problems from start to finish. Dealt with courtesy from all at the dealership and Mr Parry being an asset to Motability!
Hope he is still around at my next change over!
"I would not hesitate to buy another car from you!" Mercedes-Benz of Sunderland
Thank you so much for your courteous and efficient service. Also for been so pleasant and helpful during the process of purchasing my new car. I would not hesitate to buy another car from you! Thanks also for the lovely bouquet of flowers, All very appreciated!
"delighted with the A150" Mercedes-Benz of Sunderland
Thanks to Daniel for making the whole car buying experience so easy I am delighted with the A150 and hope to do business with you in the future.
"A Wonderful level of Service" Thank You Letter - Servicing
I would like to bring to your attention the wonderful level of service provided by Mercedes-Benz of Bedford. Earlier this year i noticed rust problems on my car and contacted the Mercedes-Benz of Bedford Bodyshop. Stefano, Jeanette and Oliver took car of the problem with great efficiency and professionalism. I am pleased to let you know my car has been restored to its former glory.
Having suffered at the hands of other local dealers in the past, the team at Bedford have gone a long way towards restoring my faith in the brand.
"This 'new machine' is much more than I hoped I would be privileged enough to own..." Thank You Letter - Sales Executive
I just wanted to write a few lines to you to say 'how thrilled' I am with my new car I collected from you on Saturday 30th August.
As you know I was very happy with the current Mercedes I am driving, but this 'new machine' is much more than I ever hoped I would be privileged enough to own.
The experience of dealing with you and Stuart is so very special as you always treat me with such kindness and warmth of friendship, and buying this new Mercedes from you is most certainly one of the happiest times I have enjoyed for many years!
The new car is still safe in the garage until the time comes when I leave the Company and retire, and as soon as I find an opportune moment I will give you both a call and drop into Bedford to see you, if I may?
Thank you also for the lovely flowers, which I have also enjoyed very much.
Once again, I have really appreciated this wonderful experience of buying the new CLC Coupe from you, and a 'heartfelt thank you' for your extremely kind attention.
"Excellent service when purchasing my new car" Thank You Letter - Sales
I would just like to express my thanks and ring to your attention the excellent service I received from Mercedes-Benz of Bedford during the purchase of my vehicle.
Tim from Sales and Stuart the business manager were professional.
""I can honestly say that this was the most positive experience of my driving career!"" Customer Compliments
"I am not a great letter writer but I was determined to write to your company after my experiences last weekend. My wife and I had an unpleasant experience with a puncture east of Bristol on Friday evening...The emergency support services sorted us out on the Saturday morning and then suggested that we drive to your garage in order to seek assistance for a replacement tyre prior to our journey home".
"We arrived about 11.45hrs and for the next 90 minutes we were attended to like Royalty! I have driven cars for over 40 years and have had many 'garage experiences'! I can honestly say that this was the most positive experience of my driving career!"
""..thanks for the excellent service we received today..."" Thank You Letter - Sales
We would like to express our appreciation and thanks for the excellent service we received today when we brought our A Class in for a Smart Repair.The repair was carried out quickly and very professionally.Our special thanks to Alan Green for his care and attention.
""Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz"." Thank You - Sales Executive
"The customer said that he is delighted wi th the vehicle and said that he had a really nice experience at the dealership.
He said that over the years he has purchased lots of vehicles and he can't stand pushy salesmen, however Ian has the right balance and wasn't pushy at all.
Due to his experience at the dealership he may even buy a 2nd Mercedes-Benz!"
""credit to the dealership and the company..."" Positive Feedback"...I feel that I should pass on the positive feedback (the customer) left regarding your STM Steve Mowatt. (The customer) described Steve as someone who bent over backwards to help him and added he was a "credit to the dealership and the company". A satisfied customer thanks to Steve's efforts..."
"I enjoy the experience of dealing with you and Tony so very much..." Thank You Letter - Sales
I have written seperately to Tony, but wish also to put in writing to you my happiness with taking collection of my beautiful new CLC Coupe on Saturday 30 August last.
I still cannot believe how quickly it all slotted into place when I walked into your Showroom only two weeks previous, and as you now know I was only making 'tentative enquiries' at the time!
I enjoy the experience of dealing with you and Tony so very much, as you always treat me with such kindness, and that time is very special and will last in my memory for the rest of my life.
I am now looking forward to the time when I leave the Company and retire, when I will then be driving my new car, which is not long now. At an early opportunity I would very much like to call and see you both, making a prior arrangement first, for convenience.
I also really appreciated the lovely flowers, and the whole experience of buying my new car from you will remain a wonderful memory always!
Once again, thank you so much for your extremely kind attention.
""...will always continue to use Bath dealership"." Thank you to Mercedes-Benz of Bath - After Sales"The customer said she “felt indulged”. She mentioned Charlie was Superb and the experience was outstanding and second to none. She was also happy with Lee. She also said she recommend Mercedes to her customers and she will always continue to use Bath dealership".
"Courteously and efficently" Letter of Satisfaction
He dealt with my problem most courteously and efficently. He kept me up to date with progress and phoned me back when he said he would, a welcome change these days!
""...I always recommend Mercedes of Bath to others"." Compliment - ServicesI just felt that I had to drop a note to say that as a first time Mercedes Benz owner for a few years now, I couldn't be more pleased with the service department in Bath right through from Charlie Maddox to the front desk. Nothing is ever too much trouble and I am always made to feel like a valued customer. The backup and attitude are first class and as a result I always recommend Mercedes of Bath to others.
""I thought it appropriate to give praise for an exceptionally high standard of customer service"." Service Department -Thank You Letter
"I write to commend all of your staff for the excellent attention I receive when I bring in my car to be serviced.
Last week I arranged to have a B service and was delighted with the way I was treated. I received a telephone reminder a few days beforehand and then another to ask if, at the same time as the service I would like an MOT test which was due. Today I received a follow up call to see if I was happy with the work carried out. The lady who called was bright and cheerful making me feel that I was a valued customer.
As always, I was very pleased with the work carried out by the technicians. I particularly commend Paul Carter who was most helpful and very thorough in his explanation of what had been done giving a detailed breakdown of the costs. He alerted me to the imminent need for two new tyres, which he is obtaining for me in the next few days so that I can have them fitted before Christmas. He has been most attentive.
Please pass on my thanks to all in your team. In these days when people are quick to complain. I thought it appropriate to give praise for an exceptionally high standard of customer service".
"Have been very helpful" Mercedes-Benz of Bath
The staff at Mercedes-Benz of Bath have been very helpful. Charlie Maddox and Jari Heales put themselves out to help me. I appreciated them phoning me to keep me informed of what was going on....Once again, thank you and your staff at Bath of Mercedes for dealing with this effeciently and in a professional manner.
""...everything one would expect of professionals who know how to look after a customer..."" Thank You Letter - Sales
"I write in respect of my recent purchase of a Mercedes sport estate from your outlet.
Your staff who dealt with me on the day my wife and myself collected the car were superb. They did everything one would expect of professionals who know how to lookk after a customer who has spent several thousands of pounds.
Thank you for making the arrangements for the number plates to be made on the Isle of Wight and also for arranging for the alloy wheels to be re-furbished....Finally, the young man who had the patience to explain the various workings of the in-car systems was excellent. Please pass on our thanks to him".
""...The team have always been informative and courteous..."" Thank You Letter - Service
"I am writing to thank you for the service I have received whilst my car has been in the garage. The team have always been informative and courteous. I was especially impressed with one of the team leaders, Andy, who was always contactable and friendly, with an outstanding technical knowledge base.
Despite the car coming in unexpectedly, the team were helpful in receiving and repairing it. When the repairs took longer than initially thought, Andy was able to provide a courtesy car for the required period and even offered to have my car delivered to me on repair".
""...I was a very happy man indeed". " Thank You Letter - Servicing
"... I was shown to the waiting area, offered a coffee, and left with the morning papers to peruse. Having left a message on the answering machine of the other exhaust suppliers to say I no longer needed their services, I then opted to wander around the showroom and sit in every car on display. All in the name of research, for you dear reader, you understand.
Within about 30 minutes my lottery win dreaming was interrupted. “... they are just fitting the back section, would you like to come through” Announced Steve, who had kindly agreed to let me take some pictures for this report. I duly followed, and watched as Paul Vowels and Oliver Ashley lifted the final piece of the particularly shiny jigsaw into place. As clamps were tightened I thanked the guys, who were all complimentary about the car’s solidity, which was a nice touch I thought.
“Shall we go and sort out the invoice?” As we sat down in the service reception he asked me if I would also like the car washing. Obviously the blood drained from my face as he added quickly “It’s no extra cost, all part of the service”. I agreed, and a call was made for work to commence. “OK, so you paid £178 when you ordered the exhaust on Saturday, so that just leaves the labour charge”
I held my breath as Steve tapped away at the keyboard, and moved the mouse about a bit, then hit the enter key. Below the desk a printer produced the invoice.
“There you are, that will be £49.98” Announced Steve in a calm tone as he slid the paperwork to me. I could hardly believe my eyes. “Are you sure?” I stuttered “I was expecting it to be a lot more than that.” “No” replied Steve “That’s right” allowing himself a smile as I offered my card, clearly pleased at having dispelled the myth of the Main dealer charges to one surprised owner. I was a very happy man indeed.
"Thank you so much for your continued support of MK Snap." Donation for Auction
Please forgive my delay in writing to thank you for the Mercedes-Benz Pedal Car which you donated to the Auction for MK Snap. It raised £700 and was bought by a gentleman from Routeco for his expected Grandchild!
The evening was a great success and we raised £17,000 which will go a long way to helping to equip the new building which opens shortly.
Thank you so much for your continued support of MK Snap.
"Thank you for sponsoring the Roll-A-Dice at our fundraising event." Charity Event
We wanted to write to formally thank you for sponsoring the Roll-A-Dice at our fund raising evening- The Big Big Charity Bash. It was a fantastic success.
Over 350 attended the evening and we raised approximately £11,500 for our three nominated charities: St Paul's School Mongolian Fund, Willen Hospice and Wheelpower.
Once again, many thanks for your support.
""...your servicing staff were efficient, courteous and very helpful at all times". " Thank You Letter - Servicing
"Just a short note to say thank you for sorting out my car last week - seems fine now.
As always, your servicing staff were efficient, courteous and very helpful at all times".
"I had to take the time to praise the professionalism, and customer service I experienced at Mercedes-Benz of Milton Keynes." Outstanding Service and Professionalism
I found it necessary to locate the Managing Director as I had to take the time to praise the professionalism, and customer service I experienced recently from both James Bache & Michael Middlemiss. As President of a 45 year old German semiconductor company’s US Operations, I preach customer service, where in this day and age it has become a point of differentiation. James and Michael, whom I do not know, were outstanding with regard to customer support as I sought the new 3G iPhone cradle for my 2008 S550 Mercedes, not yet available in the US.
From the onset James was extremely knowledgeable being well versed on the capabilities, functionality & alike. You would be hard pressed to find anyone in the US with his level of expertise, yet he also projected a friendly & professional demeanor. I am uniquely qualified to make such comments as the enclosed PDF will show I have owned 17 MB’s through the years, yet to date, have never been totally pleased with any of the US dealership’s levels of service. Your employees certainly raised the bar from what I have come to expect as the “norm”.
Further, with James departing for vacation, Michael jumped in with an equal sense of urgency to assure the correct cradle was shipped via my carrier of choice without missing a heartbeat. Mind you, I’m an annoying Yank from the States with tough questions on a leading edge product that was just released, yet they made the experience “turn-key” & painless.
A genuinely pleasant experience overall. Outstanding team!
""...nothing seems a problem, a star performer!"" Staff praise
"Just a quick note to say what a star you have in Lottie Bridgland. My S was in for some warranty work a couple of weeks back and now my E is in after my son took it for some unscheduled off roading on the weekend.
She is just a pleasure to deal with! She has kept me informed of progress promptly and with a sense of friendly professionalism, nothing seems a problem, a star performer!"
"I wanted to thank you once again for donating to The Willen Hospice a new Mercedes-Benz A-Class." Willen Hospice
Please forgive the delay in sending this letter, but I wanted to thank you once again for donating to The Willen Hospice a new Mercedes-Benz A-Class, which is looking particularly dashing in its black and silver livery!
I know that you are aware, and i would just like to emphasise again, how invaluable this car is to us and just how much we do appreciate your support in such a practical manner.
I understand from a colleague that you recently supported 'The Big Big Bash', which is also giving part of its proceeds to Willen Hospice. Your ongoing commitment and help in raising the profile of our Hospice means a great deal to us and again, I would like to thank you for this support.
"A very generous prize from Mercedes-Benz of Milton Keynes for the charity event." SLK-Winner
I just wanted to say thank you so much for the preperation and loan of the SLK-Class which was wonderful and we had a great time.
It was an absolute pleasure to be given the opportunity to drive a Mercedes Sport and we were fortunate to be blessed with good weather, the sun was shining so we could take full advantage of a convertible.
Once again many thanks, it was a very generous prize for the charity event that was hosted in November 2007.
""...thank you to the dealership and also to my new friend Daniel"" Thank You from Motability Customer
Last Thursday I drove up from Fishguard area to collect my new B Class on the Motorbility Scheme from your dealership. I would just like to point out to you the very decent attention I received from Daniel from day one, in stark contrast to my previous Motorbility vehicle purchase.
At this point I would like to say that I had been scouring around the 'Net' looking for either an A or B class. Your site showed one and I sent an enquiry. That was replied to immediately by email but a person, Ashley, was not in touch until the Monday. By then, he said, that vehicle had been sold and there was only an older one available to meet my requirements.I explained that it might be that or that I might use my Motorbility option. I did thank him by email after the decision was made.
Then on Tuesday I rang the dealership to make enquiries about Motorbility and what you had available. Daniel rang me back with details of this one. He was perfectly polite, considerate and willing . He tried to find one with the seating pack and kept me in the loop all day, whilst keeping an eye on this one which you had in stock. By close of the day I had agreed to this one and he set about organising the pedal for me. I posted the necessary documents . Daniel rang me with all info up to the day before I left home. His manner is so unlike that of a pushy salesman, which makes him a good one! He listens and produces.
On Thursday I arrived to find my vehicle in the showroom and all paperwork ready to go. Daniel spent a great deal of time showing me around the car, despite my previous ownership of 2 x A classes. he showed me how to use the park assist and the cruise control. My old cars had these options and yet I was never told how to use them. Daniel will relay the previous experience I had , which is almost unbelieveable. Even the colour was a lie! So, thank you to the dealership and also to my new friend Daniel. You are the nearest dealer to Wales and could well attract more customers .
"It's always been my ambition in life to have a ‘Merc’" Thank You For Help In Getting 'Dream Car'
I just want to say thank you for all your help in getting my ‘dream car’ it’s always been my ambition in life to have a ‘Merc’ and you have obtained this for me, it’s absolutely gorgeous! I haven’t driven anywhere yet, but it’s lovely to drive. Anyway thank you once again for all your effort and the stress free arrangements (to me) I’m sure you’ve worked really hard. Mercedes-Benz must be really proud of you!
"Extra mile" Extra Mile
A special Thank you James for all his help. When things don’t run smooth he goes the extra mile to help us out.
""Another very satisfied customer..."" Valued customerAnother very satisfied customer...the customer said that it's the 1st time she used the Bristol dealership and said she felt she was a valued customer and thinks the site is brilliant and very good attention to detail.
"Best Service" Best Service
Thanks for all your help with the car, This is the best service I have had in 10 years!
""...a very pleasant experience totally professional and smooth"." Thank You Email - Servicing
Just a quick line to pass on my thanks to your dealership for the professional and friendly way that they have dealt with my procurement of my car. Initially this was thanks to your Adam Khodabaccus who was great, he took the time to demonstrate and order the complete car of my choice, he always updated me on progress of the order and the car arrived early!
Yesterday my car was in for its first service and your Dean Smith had organised a courtesy car which was waiting for me. The car was serviced including two new tyres and received an excellent clean (Wish I could pop it in every week!!). Again it was a very pleasant experience totally professional and smooth.
In these days it is rare to receive such good service and it is a testament to you and your staff. If like myself the only contact you usually have is from customers that are wishing to complain about something I thought it appropriate to say Thank You for great service.
"Fantastic" Fantastic Customer Relationship
Thanks for everything! The customer relationship is the best ‘Fantastic’.
"Credit to your business" 05052008
I have just taken delivery of a Mercedes C Class Estate and I would like to take this opportunity to thank you for the fantastic sales advice, support and professional courtesy afforded to me by your staff, Especially Stuart Paton and Fiona Dell. On the collection day itself Fiona could not have been more helpful. As for Stuart, I have never met a more knowledgeable or helpful care sales person in all the years I have been involved in purchasing vehicles. They are a credit to your business. I will certainly be recommending Mercedes-Benz of Carlisle to my friend and business associates in the future.