Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Milton Keynes have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Milton Keynes 19 May 2012

All staff were friendly and helpful.

Mercedes-Benz of Milton Keynes 16 May 2012

I think mine is not a comment is a complement. It was awesome.

Mercedes-Benz of Milton Keynes 03 May 2012

Reception staff not welcoming.

Mercedes-Benz of Milton Keynes 02 May 2012

Welcomed at door, but then waited 10 mins to check car in for service. Just wanted to drop keys off, had lift waiting and had previously had conversation about additional points.

Mercedes-Benz of Milton Keynes 26 April 2012

Friendliness of staff is a particular feature - a smile, yes or no to a drink are welcome introductions. To be met in pouring rain with someone with an umbrella is excellent

Mercedes-Benz of Milton Keynes 25 April 2012

Being Offered a coffee on my arrival was appreciated

Mercedes-Benz of Milton Keynes 25 April 2012

The staff were fantastic - this is the 2nd car we have purchased from this dealership and the excellent customer service is one of the main reasons why we return.

Mercedes-Benz of Milton Keynes 21 April 2012

excellent

Mercedes-Benz of Milton Keynes 18 April 2012

All your team provide a welcoming environment

Mercedes-Benz of Milton Keynes 10 April 2012

This is my secon MB purchase and all the staff at Mb Milton Keynes are extremely welcoming and helpful