Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Newbury have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Newbury
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Mercedes-Benz of Newbury 16 May 2012
I was made to feel very welcome being treated courteously and by name at all times
Read more...Mercedes-Benz of Newbury 16 May 2012
Always a friendly welcome
Read more...Mercedes-Benz of Newbury 16 May 2012
Greeted at the door politely and all staff were courteous and keen to help.
Read more...Mercedes-Benz of Newbury 25 April 2012
I have always been treated with courtesy and a helpfull manner when dealing with the Service Team.
Read more...Mercedes-Benz of Newbury 25 April 2012
Despite it being a very busy week I was made to feel welcome and given the information I requested.
Read more...Mercedes-Benz of Newbury 25 April 2012
Very friendley and nice coffee !!
Read more...Mercedes-Benz of Newbury 19 April 2012
Both by the reception team and the service manager
Read more...Mercedes-Benz of Newbury 18 April 2012
Always very friendly reception on entering the building.
Read more...Mercedes-Benz of Newbury 13 April 2012
PAUL - NEWBURY TEAM LEADER IS OUTSTANDING IN HIS CUSTOMER CARE
Read more...Mercedes-Benz of Newbury 01 April 2012
Every one from receptionist to sales person and finance manager were all most helpful and polite.
Read more...