Mercedes-Benz of Newbury Customer Testimonials

At Mercedes-Benz of Newbury, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Newbury, simply click here.

""...I was extremely impressed..."" Thank You Email

"I spend a lot of my time these days writing emails, letters etcetera complaining about the poor quality service or distinct lack of service I get from numerous companies that at first are more than willing to take my money. So it gives me great pleasure, for once to write an email thanking Mercedes-Benz Newbury / Sytner for their high level of customer service which was bestowed upon me the other week...I was extremely impressed and thought that it would be correct to formally praise your dealership for this as I said at the start we are all too willing to write and complain but far less willing to say thank you".

""...I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership..."" Sales thank you letter

"I am writing to you to express my complete satisfaction with staff at the Newbury Mercedes dealership., where I brought a nearly new CLK Cabriolet last month...

...In particular I would like to commend the helpfulness and patience of Scott Cooper, the Sales Executive who dealt with us throughout. He even came into he garage on his day off, whilst taking care of his children, to complete the purchase and handover...I cannot thank him enough. Would you please therefore pass on my satisfaction through waterever means you have available to you, preferably by some sort of public company recognition?

My husband and I now both drive Mercedes cars - although his was purchased new - and I can assure you that given our experiences of both customer services and the quality of the cars, we will never purchase any other make of car again."

""...I can honestly say that I have never experienced anything other than extreme helpful professionalism..."" Thank You - Servicing

"I wanted to take the opportunity (long overdue) to thank you and all the Service and Spares staff for the outstanding service that has been afforded to me over the nine years I have had my C240...My thanks are, naturally, also extended to the reception staff, the mechanics and the spares staff. I can honestly say that I have never experienced anything other than extreme helpful professionalism, kindness and cheerfulness from any of the staff and believe you have a group of which you can rightfully be very proud".

""...nothing seems a problem, a star performer!"" Staff praise

"Just a quick note to say what a star you have in Lottie Bridgland. My S was in for some warranty work a couple of weeks back and now my E is in after my son took it for some unscheduled off roading on the weekend.

She is just a pleasure to deal with! She has kept me informed of progress promptly and with a sense of friendly professionalism, nothing seems a problem, a star performer!"

"" Staff Praise

All too often people have to complain but we are taking the opportunity to praise your team and especially Paul Green who by consistent good customer service has made us come back to you, so far to buy seven cars over the years and all being well, and with the able help of Lilly, we are looking to buy another.

Paul and his colleage Dave, consistently provide a high level of customer service for your existing customers, like me, my wife and my sister in law. He knows his customers,, he builds trust and confidence and that is what makes us come back to your dealership for servicing and to buy again. You will be all too aware that customer retention is one of the primary goals of all customer focussed organisations; Paul and Dave, have probably therfore indirectly sold more cars than most in your sales department, because of the level of honest personable service they offer

AS I said, your whole team do a good job, but whatever you are paying Paul and Dave they deserve extra recognition for a job well done.