Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Newcastle have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Newcastle 17 May 2012

We were made to feel welcome offered coffee or tea and something to eat not rushed

Mercedes-Benz of Newcastle 16 May 2012

Very helpful and pleasant staff, dealt with promptly and my wife appreciated the good cup of coffee whilst waiting for administration to be completed

Mercedes-Benz of Newcastle 13 May 2012

When i arrived, i was greeted with a hand shake by a member of the service team who also new my name which i found very impressive.

Mercedes-Benz of Newcastle 09 May 2012

I was made to feel that I was important to you and that you valued my custom.

Mercedes-Benz of Newcastle 09 May 2012

warm welcome, happy faces.

Mercedes-Benz of Newcastle 25 April 2012

My wife and I were on our first visit to you dealership and wew were met outside your front door by the salesman dealing with us, who had previously only met me on my premises.

Mercedes-Benz of Newcastle 25 April 2012

Excellent customer service. I would recommend your company.

Mercedes-Benz of Newcastle 18 April 2012

The gentleman that picked up my car was very polite courtious and proffessional.

Mercedes-Benz of Newcastle 18 April 2012

Just an excellent team @ Newcastle.

Mercedes-Benz of Newcastle 18 April 2012

The salesman Robbie was at all times attentive, courteous, informative and efficient. He always made us feel valued , confident and relaxed and NEVER pressurised.