Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Northampton have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Northampton 17 May 2012

Professional, and freindly at all times.

Mercedes-Benz of Northampton 16 May 2012

Felt at home with cup of coffee and wifi

Mercedes-Benz of Northampton 16 May 2012

My personal preferences are that I like to be welcomed & know where I can go if I have any questions but otherwise I like to be left alone. On the day of my visit that's how I found it.

Mercedes-Benz of Northampton 16 May 2012

The process of booking in on the day was very efficient and your staff where helpful and proffesional.

Mercedes-Benz of Northampton 16 May 2012

The attention I received was prompt and courteous.

Mercedes-Benz of Northampton 28 April 2012

Teresa our sales girl was excellent she kept us informed of our purchase all the time. Northampton branch

Mercedes-Benz of Northampton 26 April 2012

Yes very welcome. We were made to feel special.

Mercedes-Benz of Northampton 26 April 2012

Andy always makes you feel most welcome.

Mercedes-Benz of Northampton 25 April 2012

I live in chesterfield ,but my cars from northampton mercedes . purely because of your saleman Joe . He is a credit to your company

Mercedes-Benz of Northampton 19 April 2012

Plenty of coffee and patience to have a chat first rather than straight into the selling mode. No pressure to accept the subsequent deal but respected our wish to think about it over night.