Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Northampton have scored a 97% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.




























Mercedes-Benz of Northampton 17 May 2012
Professional, and freindly at all times.
Read more...Mercedes-Benz of Northampton 16 May 2012
Felt at home with cup of coffee and wifi
Read more...Mercedes-Benz of Northampton 16 May 2012
My personal preferences are that I like to be welcomed & know where I can go if I have any questions but otherwise I like to be left alone. On the day of my visit that's how I found it.
Read more...Mercedes-Benz of Northampton 16 May 2012
The process of booking in on the day was very efficient and your staff where helpful and proffesional.
Read more...Mercedes-Benz of Northampton 16 May 2012
The attention I received was prompt and courteous.
Read more...Mercedes-Benz of Northampton 28 April 2012
Teresa our sales girl was excellent she kept us informed of our purchase all the time. Northampton branch
Read more...Mercedes-Benz of Northampton 26 April 2012
Yes very welcome. We were made to feel special.
Read more...Mercedes-Benz of Northampton 26 April 2012
Andy always makes you feel most welcome.
Read more...Mercedes-Benz of Northampton 25 April 2012
I live in chesterfield ,but my cars from northampton mercedes . purely because of your saleman Joe . He is a credit to your company
Read more...Mercedes-Benz of Northampton 19 April 2012
Plenty of coffee and patience to have a chat first rather than straight into the selling mode. No pressure to accept the subsequent deal but respected our wish to think about it over night.
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