
Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Northampton have scored a 94% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.



























Mercedes-Benz of Northampton 11 June 2013
Reception found a sales person very quickly
Read more...Mercedes-Benz of Northampton 08 June 2013
Took a while for someone to acknowledge that I was waiting.
Read more...Mercedes-Benz of Northampton 07 June 2013
Leon was very polite and most helpful when purchasing our A class sports car which i have to say is awesome .
Read more...Mercedes-Benz of Northampton 30 May 2013
Everyone made us feel very welcome.
Read more...Mercedes-Benz of Northampton 29 May 2013
Great Service
Read more...Mercedes-Benz of Northampton 26 May 2013
All staff were extremely friendly and helpful.
Read more...Mercedes-Benz of Northampton 24 May 2013
Great professional & approachable service
Read more...Mercedes-Benz of Northampton 22 May 2013
Salesperson was extremely helpful and informative without being 'pushy'.
Read more...Mercedes-Benz of Northampton 22 May 2013
Excellent service by Roy in both the purchase, hand-over and collection of my new vehicle.
Read more...Mercedes-Benz of Northampton 15 May 2013
All staff members were very good, friendly and efficient.
Read more...