Mercedes-Benz of Northampton Customer Testimonials

At Mercedes-Benz of Northampton, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Northampton, simply click here.

"Far exceeded our expectations" Mercedes-Benz of Northampton

We are writing to pass on our thanks to your mechanics and the gentleman (Neil) who looked after us yesterday when we brought our smart car into your garage to have a handbrake looked at. As you can see from your records, we have had a couple of problems with the car since ownership in February 2007, but our experience at Northampton far exceeded our expectations and has restored our faith in the service received at Mercedes.

"Helpful and professional " Mercedes-Benz of Northampton

I have only recently become a customer of Mercedes-Benz Northampton, but after the service I received from you I will always come back to Mercedes in Northampton in future. I was very happy with the helpful and professional way I was looked after.

"Helpful and professional " Mercedes-Benz of Northampton

"Beautifully cleaned" Mercedes-Benz of Northampton

Arrived back to my car beautifully cleaned. Many thanks for that and testing and sorting battery/alternator.

"Your patience and perserverance has made the difference." Testimonial_9

Mervyn, Thank you for rising to the challenge with our recent purchase. A year to hang onto a 'hot prospect' is a long time but your patience and perserverance has made the difference, and the purchase of our first Mercedes-Benz a pleasure.

The flowers were a nice gesture and much appreciated.

Kind regards,

Charles and Maggie.

"I am happy that I have now discovered Northampton." Testimonial_6

I am very happy with the service I received from Mercedes-Benz Northampton. I have dealt with other dealerships in the past and have not had a pleasant experience. I am happy that I have now discovered Northampton and found Gee Loi and Jim Lees very helpful in keeping me updated.

Ms. Butcher.

"It was very much appreciated when Mercedes contributed to the cost of the repairs." Testimonial_5

I am writing to you expressing my thanks for the excellent service I recently experienced from your service department.

My car, a Mercedes A Class 170, broke down whilst out driving with my daughter in Kettering. Knowing that my husband was out of town, I rang Neil Wilson (an employee of yours) to see if he could help us.

Neil answered our call and said he would be with us within 10 minutes. It was only when he arrived that we found out he was in fact at a family event in Corby, in which he had left with his partner to come and help us.

Neil checked the car over and sourced that it was un-driveable, he then attempted to call the breakdown service on our behalf however found out that the telephone number in the service book was incorrect. Neil managed to obtain the correct number and proceeded to make the arrangements for my car to be recovered.

With there being nothing more Neil could possibly do he kindly drove my daughter to her grandparents house whilst I waited for the recovery truck. After dropping my daughter off, Neil and his partner came back to where I was to see if I was ok.

On Monday 9th June, I received a phone call from Service Team Leader, Gee Loi who was very helpful and kept me informed on the progress and cost of the repairs. Mr Loi said on the phone that due to the low mileage of my car and it only just being out of warranty that he would speck to another gentleman at Mercedes to see whether a good will gesture could be suggested towards the cost of the repairs.

Both Neil and Gee kept me informed every step of the way and it was very much appreciated when Mercedes did not contribute to the cost of the repairs.

I feel that Neil Wilson and Gee Loi deserve recognition and praise for their dedication, not only to Mercedes but to your customers, of which I am one.

Once again, I thank you and your service staff for all the help I received in my hour of need.

Yours sincerely,

Julie Ekins.

"" Testimonial_8

I felt that I had to thank David Marsden for the time & trouble he took this morning in finding the hose part that I require for my vehicle.
Having spent 40 years in the Motor vehicle business(sales) it is nice to know that there are still people that treat you like a customer & not a hinderence to the smooth passage of time.
Thank you. M J Walker.

"" Testimonial_7

CSI score of 100%!

Everything was fine. Gee Loi is a great asset to your company.