Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Sunderland have scored a 99% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Sunderland 17 May 2012

Extremely welcome. My husband booked his car for collection on a Wednesday (as I understand your only collection day) when he was not able to be at home. The "driver" / "car colector" was excellent. I had to take time off work to wait for the my husband's car to be collected but the driver who collected the car suggeted I should have rung Synter and asked for first collection and then he dropped me right at my work. In summary, it was my husband's mi-management, my moaning but your driver's helpfulness. Many thanks.

Mercedes-Benz of Sunderland 17 May 2012

Met at the door and shown to the desk and attended to straight away.

Mercedes-Benz of Sunderland 06 May 2012

Very pleasant salesman.The best I have met in over 50 years of buying cars.

Mercedes-Benz of Sunderland 03 May 2012

we were made to feel very much at ease with no pressure to buy until we were ready

Mercedes-Benz of Sunderland 02 May 2012

Both the salesman David and the guy who dealt with the finance side were very helpful and curteous

Mercedes-Benz of Sunderland 29 April 2012

We have bought a number of Mercedes from Jav at Sunderland dealership.
He is always polite & friendly.
He has all the product knowledge we require.
Always there to assist with a question or query.
We would have no hesitation at reccommending Jav & the dealership to any of our family & friends

Mercedes-Benz of Sunderland 25 April 2012

All the staff at Mercedes Benz in Sunderland are very helpful and friendly, cannot fault them at all.

Mercedes-Benz of Sunderland 20 April 2012

every time i visit they are most helpfull always ask if i would like a drink

Mercedes-Benz of Sunderland 19 April 2012

A very comfortable and inviting experience. In addtition to the friendliness and approachability of the sales staff, the members of the service department were equally as attentive, as they offered refreshments at regular intervals during our visits to the dealership.

Mercedes-Benz of Sunderland 15 April 2012

The sales person was friendly and not pushy.