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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Mercedes-Benz of Swindon have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Mercedes-Benz of Swindon 16 May 2013

From the reception staff to our sales team, the experience in dealing with our enquiry for a vehicle was first rate.

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Mercedes-Benz of Swindon 15 May 2013

Great throughout the whole process. Sales, Finance and reception

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Mercedes-Benz of Swindon 08 May 2013

good service which is why i purchased my car here rather than bath

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Mercedes-Benz of Swindon 08 May 2013

The staff are always pleasent towards me,, I cannot fault them,

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Mercedes-Benz of Swindon 08 May 2013

Salesman Justin extremely helpful

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Mercedes-Benz of Swindon 08 May 2013

The guys on the service desk at Kings Swindon are always very friendly. The coffee area is a great place to work whilst my car is serviced.

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Mercedes-Benz of Swindon 04 May 2013

I am always greeted by name which is very welcoming and makes me feel as though I am a valued customer not just someone bringing their vehicle to be fixed.

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Mercedes-Benz of Swindon 03 May 2013

I have been made so welcome by all at M.B.especially by David & Paul

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Mercedes-Benz of Swindon 01 May 2013

It was also pleasant to be remembered by both Richard Piper, from whom we bought the car, and his colleague.

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Mercedes-Benz of Swindon 01 May 2013

Polite staff and efficiently dealt with.

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To add a vehicle:

Simply click the 'add to My Vehicles' link on any vehicle.

To remove a vehicle:

Simply view all of your Vehicles, by clicking the 'view all My Vehicles' link above, then click the 'remove' link on any vehicle in the list.

Copyright ©2013 Sytner group. Sytner Group Limited is Authorised and Regulated by the Financial services authority.

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