Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Swindon have scored a 99% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Swindon
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Mercedes-Benz of Swindon 16 May 2012
Excellent Service
Read more...Mercedes-Benz of Swindon 16 May 2012
The staff on the service desk were very chatty and bright.
Read more...Mercedes-Benz of Swindon 02 May 2012
Welcomed by front reception, guided to seating, given drink
Read more...Mercedes-Benz of Swindon 30 April 2012
Very helpful, have had dealings with Justin and was impressed with the knowledge he had on all aspects of the vehicle - so impressed I bought two...
Read more...Mercedes-Benz of Swindon 25 April 2012
Quick, polite and efficient!
Read more...Mercedes-Benz of Swindon 25 April 2012
Well greeted for previously arranged appointment
Read more...Mercedes-Benz of Swindon 25 April 2012
A lot of the staff do seem to be under pressure and not relaxed. To have a smile and a laugh now and again doesn't mean that the job they are doing is any less efficient.
Read more...Mercedes-Benz of Swindon 20 April 2012
Richard has looked after us very well,explaining the controls and setting up the phone etc.
Read more...Mercedes-Benz of Swindon 19 April 2012
Salesman was there on our arrival to greet us.
Read more...Mercedes-Benz of Swindon 19 April 2012
it is always a pleasure to visit this company the staff are very helpful and nothing appears to be to much trouble
Read more...