Mercedes-Benz of Swindon Customer Testimonials

At Mercedes-Benz of Swindon, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Swindon, simply click here.

""Thank you so much for choosing to do this wonderful community orientated project for your local Hospice". " Thank you from the Prospect Hospice

"Just a few lines to say a very big 'Thank You' to everyone there for your kind support over the last financial year.

Prospect and all the Retail team especially, have really appreciated the fantastic service we have received on our fleet of three vans, and the generosity of the company to help us in this practical way. Thank you so much for choosing to do this wonderful community orientated project for your local Hospice.

"...Your help has enabled us to keep our vans on the road to meet their heavy schedules, and we are indebted to your kindness and support, and this will enable us to continue our much needed care both at Prospect and of course in the community we servce".

""I just wanted to make you aware of the outstanding service the dealer has provided..."" Thank you letter to Mercedes Car Group

"I just wanted to make you aware of the outstanding service the dealer has provided in connection with this sale. Of particular note I would like to single out Paul Gardiner the Sales Executive who handled the sale and the Business Manager Tracey Hewitt. Both were totally professional and made Dawn and I very comfortable from the start of the process through to the delivery. Paul has contacted me on several occasions since to ensure all is well with the car. Please pass on our thanks to Paul and Tracey".

""It is service like this that keeps people loyal to a brand". " Thank you email

"I basically just wanted to take the time to compliment your service staff on a fine job, and in particular Martin (sorry I don’t have his surname) and Gary Cummins who always seem to go above and beyond the call of duty.

My CLK was in for some minor warranty work, and I happened to mention that I was unhappy with the number plate surrounds (no fault of the cars – I just didn’t like the surrounds)

I was then asked if you could help and they were promptly whipped off, the plates were re drilled and re mounted, and the car was given a quick clean (which saves me a job in the morning !).

Keep up the good work and please pass on my comments to Gary and Martin. It is service like this that keeps people loyal to a brand".

""...it is easy to see why he is regarded in such high-stead in both the industry and by his peers"." Staff praise thank you letter

"...John explored every avenue to help bring this matter to a positive conclusion and as such it is easy to see why he is regarded in such high-stead in both the industry and by his peers.

After many years working within customer orientated industries I know the importance of effective communication something which John clearly excels at: proactively keeping customers informed at all stages of the process while managing their expectations.

I hope you will pass on my comments to John as I firmly believe it is important that organisations recognise and celebrate those occaisions when employees deliver exceptional customer service".