Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Teesside have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Teesside
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Mercedes-Benz of Teesside 17 May 2012
An overall excellent experience, and very customer focussed throughout the whole process...
Read more...Mercedes-Benz of Teesside 16 May 2012
Communication prior to service was very efficient , which helped tremendously when it came to having the work completed quickly and on budget.
Read more...Mercedes-Benz of Teesside 16 May 2012
peter made us welcome ever time we went to the showroom or answered any questions when i contacted him by phone.
Read more...he also informed me of any updates.
Mercedes-Benz of Teesside 16 May 2012
Top class service from the reception staff through to the salesman and manager
Read more...Mercedes-Benz of Teesside 09 May 2012
Very friendly staff and comfotable surroundings.
Read more...Mercedes-Benz of Teesside 09 May 2012
Gary was the sales person. Very helpful and attentive.
Read more...Mercedes-Benz of Teesside 09 May 2012
Mr Upex remembered our names and was very warm in his welcome without, at the time, knowing what we had come for.
Read more...Mercedes-Benz of Teesside 09 May 2012
I HAD THE CAR COLLECTED AND DELIVERED BACK AFTER A SERVICE AND MOT. ALL CONTACTS WITH SERVICE RECEPTIONIST AND DELIVERY DRIVER WERE EXCELLENT.
Read more...Mercedes-Benz of Teesside 09 May 2012
Made to feel welcome, but none of the 'over the top' rubbish you get from some sales staff - people just doing their jobs well.
Read more...Mercedes-Benz of Teesside 04 May 2012
Amelio from the Teeside Branch very helpful and a Genuine honest sales person Makes a Pleasant Suprise
Read more...