Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Mercedes-Benz of Weston-super-Mare have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Mercedes-Benz of Weston-super-Mare
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Mercedes-Benz of Weston-Super-Mare 09 May 2012
All staff were friendly, helpful and welcoming
Read more...Mercedes-Benz of Weston-Super-Mare 02 May 2012
Always offered a cup of coffee, made and handed to me with a copy of a national newspaper
Read more...Mercedes-Benz of Weston-Super-Mare 02 May 2012
I had travelled from Epsom to Weston Super Mare 150 miles and the reception was efficient and offered me a drink on arrival
Read more...Mercedes-Benz of Weston-Super-Mare 02 May 2012
Excellent customer service received from Mathew Knight
Read more...Mercedes-Benz of Weston-Super-Mare 28 April 2012
The quality of customer reception is exceptional.
Read more...Mercedes-Benz of Weston-Super-Mare 25 April 2012
Reception staff always welcoming and premises are consistently clean and waiting area comfortable.
Read more...Mercedes-Benz of Weston-Super-Mare 22 April 2012
Yes, no hard sell - and no pressure. Knowledgeable and professional dealing.
Read more...Mercedes-Benz of Weston-Super-Mare 11 April 2012
Fast friendly but efficient, as always.
Read more...Mercedes-Benz of Weston-Super-Mare 11 April 2012
Reception Staff are always welcoming and polite
Read more...Mercedes-Benz of Weston-Super-Mare 11 April 2012
First Class Service from a First Class dealer
Read more...