Mercedes-Benz of Weston-Super-Mare Customer Testimonials

At Mercedes-Benz of Weston-Super-Mare, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Mercedes-Benz of Weston-Super-Mare, simply click here.

""Would I come back? You bet!"" Service thanks - Mercedes-Benz of Weston-super-Mare

I had to write this note to express my sincere thanks for your outstanding service given to me on Wednesday 3^rd December 2009.

I was on the M5 and my engine management light came on.

I drove to you unannounced, one to receive the usual fantastic welcome at reception (coffee etc) and service reception, then sorted out booking details and warranty number etc, then to get the work completed.

I left the dealership late morning on the understanding you’d look at my car and try your best to get it ready for the following day (mid day ish)?

Well, you called me at 2pm ish and said you’d found the fault, got the part in stock (camshaft sensor) and car would be ready by 4pm same day!

Well, I was relieved and amazed at the quality service and response.

I came in later that afternoon and collected the car.

You even washed/vac’d it (it was filthy).

This was truly outstanding service and you know, as you get older you find this harder to come by.

THANK YOU SO MUCH.

Would I come back? You bet!

Would I buy my next Mercedes from WsMare? 100% yes!

If you haven’t got the Mercedes I want, I’ll wait for you to get it for me!

Please pass my thanks to your team, the main reception ladies and the tech person who fixed my car.

See you all soon.

"If only everyone in customer related service departments were this helpful and professional." Weston-super-Mare thank you email - after sales

Dear Customer service team,

I have just had some work carried out on my vehicle, 17/09/09.

I wanted to drop in an email to state that David from service who dealt with me was absolutely fantastic to deal with. David made the whole process so easy and explained in detail the problems with my car. David made paying the bill a pleasure!!

If only everyone in customer related service departments were this helpful and professional.

Many thanks David.

""...congratulations to you and your team and we look forward to continuing our relationship"." Letter of thanks - Mercedes-Benz Weston-super-Mare

"I feel it necessary to write to you with the purpose of highlighting the superb level of service provided to our company by one of your 'Team Managers' Adrian Ford.

We sell and maintain a number of Mercedes-Benz and over the past couple of years have dealt with Adrian on many occaisions with warranty and 'dealer only' diagnosis...The service we have receieved from yourselves and in particular Adrian can only be described as second to none.

It is sometimes found that garages to do receive the same level of priority and service as the retail customer but I am pleased to say that in this case that is certainly not true.

Again, congratulations to you and your team and we look forward to continuing our relationship."