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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Chigwell have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner MINI (Chigwell) 08 May 2013

Dominique who sold me the car was extremely helpfull at Chigwell.

Sytner MINI (Chigwell) 11 April 2013

On my first visit ade very welcome, offerd hot chocolate

Sytner MINI (Chigwell) 10 April 2013

was in communication with Sophie via email so booked visit and was greeted warmly and made to feel very welcome

Sytner MINI (Chigwell) 03 April 2013

If only all service advisors were as helpfull and welcoming as Paul.

Sytner MINI (Chigwell) 30 March 2013

Sophie and Russell wee so very very helpful and professional,we travelled 60 miles from our local dealer and was well worth it for the second to none customer service....

Sytner MINI (Chigwell) 22 March 2013

The service staff @ Chigwell Mini were fantastic especially Paul who was brilliant.

Sytner MINI (Chigwell) 20 March 2013

Show room very noisy.... Music and with a very young vibe

Sytner MINI (Chigwell) 07 March 2013

Paul and the rest of the staff there are always welcoming & friendly !

Sytner MINI (Chigwell) 06 February 2013

Courteous and helpful welcome