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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Coventry have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner MINI (Coventry) 08 May 2013

Jason was fantastic. Very friendly, knowledgable and helpful and patient with an over excited 18 year old buying her dream car! He made the experience a pleasant one!

Sytner MINI (Coventry) 11 April 2013

The lady that dealt with me was very attentive, friendly and helpful.

Sytner MINI (Coventry) 10 April 2013

Always welcome with tea and coffee good waiting area
very friendly.

Sytner MINI (Coventry) 10 April 2013

Charlotte was assigned to my purchase and she was with me throughout the process. She could not have been more helpful.

Sytner MINI (Coventry) 03 April 2013

Always offered a drink and the coffee was excellent

Sytner MINI (Coventry) 20 March 2013

I loved the relaxed atmosphere.

Sytner MINI (Coventry) 20 March 2013

Reception staff extremely helpful and friendly.

Sytner MINI (Coventry) 17 March 2013

We were offered a hot drink as soon as we entered the showroom which was great as the weather was terrible and we had travel from Rotherham.

Sytner MINI (Coventry) 14 March 2013

I was made to feel very welcome by all staff , I dealt with Jason (moterbility ) he was great very helpfull and really looked after me I would recommend this dealership to everyone

Sytner MINI (Coventry) 14 March 2013

Craig Flower made it a very comforatable experience.