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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner High Wycombe have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner MINI (High Wycombe) 08 May 2013

Welcomed with a smile and an offer of coffee - a nice touch.

Sytner MINI (High Wycombe) 08 May 2013

I particularly liked being greeted in the forecourt and addressed by my name before I said who I was!

Sytner MINI (High Wycombe) 08 May 2013

Excellent service-really helpful.

Sytner MINI (High Wycombe) 01 May 2013

Collection driver was point of contact - unfriendly verging on unpleasant

Sytner MINI (High Wycombe) 01 May 2013

Darren in the mini reception is always customer focused and nothing is too much trouble.

Sytner MINI (High Wycombe) 26 April 2013

Very attentive from the start great first impression.

Sytner MINI (High Wycombe) 24 April 2013

I was met quickly and staff were very friendly

Sytner MINI (High Wycombe) 24 April 2013

Vimal and James were very personable and professional. All the relevant paperwork was ready as I arrived and the whole process was very smooth.

Sytner MINI (High Wycombe) 17 April 2013

Great instant receptive welcome when I arrived at the Mini Front Desk. Everyone looked like they had a plan.

Sytner MINI (High Wycombe) 10 April 2013

The sales person we dealt with, Louisa , was extremely friendly. We have 2 young daughters and she and others welcomed and looked after them with hot chocolate and biscuits, and were happy for them to look at and in all the Minis in the show room.