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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Nottingham have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner MINI (Nottingham) 08 May 2013

Had to wait a long time to be served but someone did keep coming over to us and apologising and saying that soemone would be with us as soon as possible.

Sytner MINI (Nottingham) 30 April 2013

Amy (Mini Sales) made us feel very welcome and at ease from the outset. Would have no hesitation in recommending her.

Sytner MINI (Nottingham) 26 April 2013

A nice touch to be offered coffee on the way in

Sytner MINI (Nottingham) 24 April 2013

I was greeted at the door by name, when I looked shocked he said he had seen me get out o fthe car and matched me to the registration number, fantastic

Sytner MINI (Nottingham) 17 April 2013

i was welcomed very warmly and instantly dealt with. i was offered a drink and directed to a comfortable seat.

Sytner MINI (Nottingham) 17 April 2013

extremely polite as on the phone when i arrived but apologised

Sytner MINI (Nottingham) 17 April 2013

Relaxed friendly environment, no pressure or false smiles.

Sytner MINI (Nottingham) 11 April 2013

Extremely welcome by the sales assistant