Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Sytner Nottingham have scored a 96% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Sytner MINI (Nottingham) 16 May 2012

The gentleman that helped me in Nottingham was fantastic, really pleased with the service all over. They worked to keep the price down for me, rang me straight away if anything needed doing and Gave me an exact cost which was bril. Also they got me a taxi to work, finished my car on time and had ready and sparkling for me. Excillent Service.

Sytner MINI (Nottingham) 09 May 2012

Your staff were polite and welcoming

Sytner MINI (Nottingham) 02 May 2012

Staff were most accommodating and efficient.

Sytner MINI (Nottingham) 26 April 2012

The staff are always very welcoming & recognise me as a regular customer.

Sytner MINI (Nottingham) 25 April 2012

a very warm welcome

Sytner MINI (Nottingham) 25 April 2012

Yes, the receptionist recognised that I was early and sitting outside in the car; invited me in and booked me in at 07:50. I have many miles to drive to get to Sytner and had forgotten that the children were on holidays so less traffic than usual and so was early. That was very kind.

Sytner MINI (Nottingham) 13 April 2012

We were helped on best direction to nearby retail park

Sytner MINI (Nottingham) 11 April 2012

Staff were polite and efficient.

Sytner MINI (Nottingham) 04 April 2012

Received an absolutley first class from Gemma

Sytner MINI (Nottingham) 03 April 2012

The receptionist was polite, friendly and professional. She explained how long it would take, where to wait and answered all my questions.