
Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Oldbury have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.



























Sytner MINI (Oldbury) 12 June 2013
Every time I have been into the dealership I have been offered a drink and all staff extremely friendly!
Read more...Sytner MINI (Oldbury) 12 June 2013
very warm welcome nice smile and greeting
Read more...Sytner MINI (Oldbury) 12 June 2013
As always, greeted by a member of staff and the appropriate member of staff located promptly. I was quickly offered a drink too.
Read more...Sytner MINI (Oldbury) 12 June 2013
Good comfortable waiting area,coffee tv
Read more...Sytner MINI (Oldbury) 12 June 2013
Fabulous staff-very knowledgable and helpful.
Read more...Sytner MINI (Oldbury) 10 June 2013
I have the collection service absolutely love to deal with all the staff amazing each and everyone
Read more...Sytner MINI (Oldbury) 05 June 2013
Dan was very helpfull, offered me drinks and very pleasant
Read more...Sytner MINI (Oldbury) 05 June 2013
Mark and your team were warm and welcoming as normal even remembering and greeting me by name.
Read more...Sytner MINI (Oldbury) 22 May 2013
Especially as I had booked on line/via call centre and it hadnt been booked in properly with the dealership. I was very pleased when they said it could still be booked in!
Read more...Sytner MINI (Oldbury) 22 May 2013
Alice and Richard were excellent very friendly and nice to talk to.
Read more...