Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Sytner Solihull have scored a 100% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Sytner Solihull
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Sytner MINI (Solihull) 16 May 2012
the layout and fi t out of the showroom environment is much more relaxed, welcoming than other competitors showrooms.this assists a more welcoming feel. staff were spot on relaxed and welcoming. the rainy sunday I called at the showroom it was noticeable that the (female) member of staff was warm upbeat and chatty and Marc was equally approachable .Nothing too much trouble,friendly.Not a sales sanitised showroom space at all !!!
Read more...Sytner MINI (Solihull) 14 May 2012
On the few occasions I had to visit the dealership the staff were always friendly and helpful. Nothing was too much trouble - and there was always a lovely cup of coffee on hand.
Read more...Sytner MINI (Solihull) 09 May 2012
Always a pleasure to deal with all the staff at Solihull Branch.
Read more...Sytner MINI (Solihull) 25 April 2012
Warm welcome and coffee
Read more...Sytner MINI (Solihull) 09 April 2012
very freindly and helpfull
Read more...Sytner MINI (Solihull) 21 March 2012
It was really great service, was very welcoming and all staff were very friendly and helpful.
Read more...Sytner MINI (Solihull) 15 March 2012
Very, very welcome
Read more...Sytner MINI (Solihull) 15 March 2012
Sophie has a very pleasant manner
Read more...Sytner MINI (Solihull) 14 March 2012
Salesman was extremely polite and was talking to a rep I think when I walked in to purchase the lead. He immediately acknowledged me and asked the rep to bear with him whilst I served me.
Read more...Sytner MINI (Solihull) 25 January 2012
Very helpful
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